Visitor Service Coordinator

As a Visitor Services Coordinator you will be located inside one of our Museums and below more details on the role.

Role Overview: The Visitor Services Coordinator provides exceptional visitor experience and customer service to museum visitors. Serving as the primary face and act as the Ambassador of the museums, the Visitor Services Coordinator welcomes visitors, provides ticketing services, provides orientation and information about exhibitions, programs, and events – and ensures high levels of customer care.

Responsibility of the role:

Key Tasks

· Provide orientation and information to museums visitors and perform front of house operations.

· Issue and process tickets (including ripping, stamping or scanning etc. as required).

· Register and issue cards for Culture Pass membership.

· Welcome and directly engages with visitors.

· Develop comprehensive knowledge of the museum and raise awareness of its exhibitions, events, and programs with visitors.

· Distribute Museum’s print materials to visitors and administer small scale visitor surveys.

· Assist with the production of daily reports and maintain professional appearance (as per grooming standards) and manner at all times.

Necessities for the role:

• Visitor Services Coordinator will be required to work in shifts (morning shift or afternoon shift according to the schedule provided by their Line Manager), for a period of 6 days with 1 day off per week.
• Visitor Services Coordinator will have a fixed salary package offered for the role, that it is not negotiable.
• Visitor Services Coordinator will be provided with uniforms in line with the Business requirements.
• We encourage all applicants that have an interest in Sports activities, History and Arts to consider this role, this will be a good chance for them to interact and learn more about local and international artists, athletes, exclusive events and VIP tours with international guests as well as to be part of our esteemed organization.

The ideal candidate will speak both English and Arabic, has previously volunteered for different events in Qatar, has good communication skills and is very confident and well groomed.

Candidates who speak other languages will be considered a plus.

Job Types: Full-time, Permanent

Pay: QAR4,000.00 per month

Application Question(s):

• Please provide your mobile number and email address to be considered for the role

Education:

• High school or equivalent (Preferred)

Experience:

• customer services: 2 years (Preferred)

Language:

• Arabic (Preferred)
• English (Preferred)