VoIP Support Coordinator

Reyvoip LLC is a specialized telecommunications company headquartered in Al Rayyan, Qatar. We focus on delivering advanced VoIP solutions, technical support, and communication services that empower businesses to operate seamlessly and cost-effectively. Our mission is to combine innovation, reliability, and professionalism to ensure high-quality voice and data communication experiences.

Position Overview
We are seeking a VoIP Support Coordinator to oversee and manage daily VoIP support operations. This role requires a detail-oriented professional with strong technical knowledge, organizational skills, and the ability to coordinate between clients, vendors, and internal teams. The VoIP Support Coordinator will play a key role in ensuring smooth service delivery and maintaining Reyvoip LLC’s reputation for excellence in telecommunications.

Key Responsibilities

• Coordinate VoIP support activities including troubleshooting, system monitoring, and resource allocation.
• Liaise with clients to understand technical requirements and provide timely updates.
• Collaborate with IT specialists and vendors to ensure efficient service delivery.
• Maintain accurate records of support requests, incidents, and resolutions.
• Support system upgrades, installations, and compliance initiatives.
• Prepare reports on VoIP support performance and recommend improvements.
• Ensure compliance with Qatar’s telecommunications regulations and company policies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or related field.
• 2–4 years of experience in VoIP support coordination or technical assistance.
• Strong knowledge of VoIP systems, SIP protocols, and troubleshooting processes.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in MS Office Suite, VoIP management tools, and ticketing systems.
• Certifications such as CompTIA, Cisco, or VoIP-specific credentials are an advantage.

What We Offer

• Competitive salary and benefits package.
• Opportunity to grow within a dynamic Qatar-based telecommunications company.
• Professional development and career advancement opportunities.
• A collaborative and innovation-driven work environment.

How to Apply
Interested applicants may send their CV and cover letter via Indeed or directly to the company’s recruitment team, highlighting their experience in VoIP support coordination and achievements in managing technical operations.

Job Type: Full-time

Pay: Up to QAR640,000.00 per year

Work Location: In person