Walkin drive For "S&F" control tower/claim admin/CT-EPOQ @Pune 4th Sep

Walkin drive for "S&F - Tower Control/Supply Chain - CT & EPOQ track / After Sales Claim administration" at Pune on 4th Sep 2025

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM: Walk-In Drive on 4th Sep 2025 at Pune.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Please mention Candidate ID on top of the Resume

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223310

Interview Information:

• Interview Date: 4th Sep 2025
• Interview Time: 09:30 Am till 12:30 Pm

Interview Venue -

Ground Floor, A wing, Embassy Tech Zone

Rhine Building, Hinjawadi Phase II

Hinjawadi Rajiv Gandhi Infotech Park

Hinjawadi, Pimpri-Chinchwad

Maharashtra 411057

Documents to Carry:

• Please carry 2 set of updated CV(Hard Copy).
• Please carry Face Mask**.
• Mandatory to carry PAN Card or Passport for Identity proof.

NOTE: Candidates Needs to bring Pan card without fail for Assessment.

Interview Information:

• Interview Date: 4th Sep 25.
• Reporting Time: 09:30 AM till 11:00 AM
• Round 1 - Aptitude Assessment (10:00 AM to 12:00 PM)
• Round 2 - Ops Screening Face to Face interview (12:30 PM to 04:00 PM)
• Note - Post 11:30 AM (entry not allowed)

Job Description:

• Job Location : Pune
• Qualification : Any Graduate
• Shifts: Flexible
• Notice Period : Immediate to 30 days only

Job Description- Skill 1 ( Tower Control):

• Handling cases / requests by Stores, Customer Care Centre through emails, maintaining quality & TAT while meeting throughput, Processing Manual pay out, understanding on Sold-to, ship-to party etc., SO creation, good understanding on Cancellation process, checking Cancellation Report, Coordinating with Supplier to cancel PO.
• Idea on Inventory, Inventory Follow up with Stake Holders
• Dealing with Hub/ Store, Processing of Inventory, good understanding on stock movement, good understanding on Cross- docking (Logistic technique that reduces storage time & speed up delivery goods)
• Dealing with Supplier report, Expertise on checking / dealing orders with suppliers, reschedule production date / ETA, good understanding about PO, Fixing all exceptions of PO & matching Invoices with fixed PO.
• Daily handling of queries reported from CCC (Customer care center) and stakeholders within the Nordics
• Coordinate the product flow within all parties involved (transporters, customer service, stores, hubs, and warehouses) to meet the team goals and KPIs
• Managing of warehouse inventories and return to stores
• Daily communication via email with all parties involved
• Ensure that requirements from our business partners are fulfilled on time and in requested quality
• Find, investigate, and fix all exceptions arising from the systems

Job Description- Skill 2 ( Supply Chain - CT & EPOQ track):

Profile Summary:

Handling cases / requests by Stores, Customer Care Centre through emails, maintain quality & TAT while meeting throughput, Processing Manual pay out, understanding on Sold-to, ship-to party etc., SO creation, good understanding on Cancellation process, checking Cancellation Report, Coordinating with Supplier to cancel PO.

Roles and Responsibilities:

1. Idea on Inventory, Inventory Follow up with Stake Holders
2. Dealing with Hub/ Store, Processing of Inventory, good understanding on stock movement, good understanding on Cross- docking (Logistic technique that reduces storage time & speed up delivery goods)
3. Dealing with Supplier report, Expertise on checking / dealing orders with suppliers, reschedule production date / ETA, good understanding about PO, Fixing all exceptions of PO & matching Invoices with fixed PO.
4. Daily handling of queries reported from CCC (Customer care center) and stakeholders within the Nordics
5. Coordinate the product flow within all parties involved (transporters, customer service, stores, hubs and warehouses) to meet the team goals and KPIs
6. Managing of warehouse inventories and return to stores
7. Daily communication via email with all parties involved
8. Ensure that requirements from our business partners are fulfilled on time and in requested quality
9. Find, investigate and fix all exceptions arising from the systems

Key points:

1.Basic understanding on inbound and outbound Supply Chain activities

2.Sales Order fulfilment experience would be added one.

3.Coordination with different departments/units etc - Inbound and Outbound side (Supplie/Warehouse/Hubs/CCC /Logistics etc.)

4.Basic understanding on Inventory management

5.SAP Knowledge would be preferred

Job Description- Skill 3 ( After Sales Claim administration):

1. Good understanding on claim processing, creating claims/tickets, dealing with supplier, credit note handling investigation, follow up on credit note, Booking Credit Note Creation of Manual RFC (request for credit) match RFC to credit, categorize of items refund process. Idea on debit note.
2. Good understanding on dealing with damaged products
3. Provide / process refund to store n franchise, dealing with supplier, refund process for damaged products fixit tickets idea on credit note
4. Working experience in SAP. Experience in English communication skills both written and verbal.
5. The ability to work within a deadline focused environment.

6. Excellent knowledge of MS word, excel, Work from office.

Regards,

Infosys BPM Recruitment team