Warehouse Executive – E-Commerce- Arabic speaking Mandatory

Job Profile / Key Responsibilities:

E-Commerce Operations (Primary Focus):

• Manage end-to-end e-commerce order processing, from order receipt in the system to picking, packing and dispatch to customers.
• Processing daily e-commerce orders, ensure accurate order fulfilment and meet delivery SLAs.
• Coordinate with last-mile delivery partners to schedule and track e-commerce deliveries.
• Handle customer communication via phone and updates regarding order status and delivery schedules.
• Process e-commerce returns, replacements, and cancellations, ensuring correct system updates and stock reconciliation.
• Manage Cash on Delivery (COD) e-commerce orders, ensuring accurate cash collection from the driver and delivery partners.
• Ensure timely daily deposit of collected cash into the bank account. Maintain proper documentation and records for COD transactions, deposits and reconciliations.
• Coordinate with finance and delivery partners to resolve COD discrepancies, short collections or delays.
• Ensure proper packing standards, labelling and documentation for e-commerce shipments.

Warehouse Operations (Supporting Role):

• Receive inbound shipments, perform physical inspection for damages and shortages, and complete GRN in ERP.
• Store inventory in designated warehouse locations as per SKU, category and storage guidelines.
• Process outbound orders, including picking, packing, invoicing, and arranging deliveries as per the delivery schedule.
• Pick and pack stock for retail store replenishments and other outbound warehouse transfers.
• Load and unload delivery vehicles while following safe handling procedures.

Requirements:

• Arabic speaking is Mandatory.
• Minimum 2 years of experience in a similar warehouse, logistics, or e-commerce fulfilment role.
• Proven hands-on experience in e-commerce order processing, including picking, packing, dispatch, returns and COD handling.
• Hands-on experience working with ERP / WMS systems for inventory control, order processing, and documentation.
• Proficient in MS Office, with strong working knowledge of Excel for order tracking and reconciliation.
• Good communication and coordination skills, especially for interaction with e-commerce customers, couriers and internal teams. Arabic speaking is a must.

Job Type: Full-time

Pay: KD350.000 per month