Warehouse- Operations Executive

Prefer candidates on visit visa/ Immediate joiners

Responsibilities:

Order Processing : Receive and process customer orders accurately and efficiently.

Verify order details, including product specifications, quantities, and delivery instructions.

Coordinate with internal teams to ensure timely fulfilment of orders.

Logistics Coordination: Arrange transportation and logistics services to meet customer requirements.

Coordinate with carriers, freight forwarders, and warehouses to schedule pickups and deliveries.

Track shipments and monitor their progress to ensure on-time delivery.

Customer Communication: Serve as the primary point of contact for customer inquiries, providing timely and helpful responses.

Communicate proactively with customers regarding order status, shipping updates, and any issues or delays.

Handle customer complaints and concerns with professionalism and empathy, working to resolve issues to their satisfaction.

Problem Resolution: Investigate and address any issues or discrepancies related to orders, deliveries, or billing.

Collaborate with internal departments to resolve operational challenges and prevent recurring issues.

Implement corrective actions and process improvements to enhance service quality and efficiency.

Documentation and Record-Keeping: Maintain accurate records of customer interactions, transactions, and order details.

Ensure compliance with documentation requirements and regulatory standards for logistics operations.

Generate reports and performance metrics to track customer service KPIs and identify areas for improvement.

Continuous Improvement: Collect feedback from customers to identify opportunities for service enhancement.

Analyze customer feedback and operational data to develop strategies for improving customer satisfaction and operational efficiency.

Participate in cross-functional initiatives to streamline processes and optimize the customer experience.

Qualifications: Bachelor's degree in business administration, logistics, or related field.

Previous experience in customer service, operations, or logistics roles preferred.

Strong communication skills, both verbal and written.

Excellent problem-solving abilities and attention to detail.

Proficiency in using software’s and Microsoft Office Suite.

Ability to multitask and prioritize in a fast-paced environment.

Customer-focused mindset with a commitment to delivering exceptional service.

Team player with the ability to collaborate effectively across departments.