WEEKEND FRONT DESK AGENT 7AM-3PM

Job Summary
Join our vibrant hospitality team as a Weekend Hotel Guest Services Associate! 7A-3P SHIFT. This dynamic role is perfect for energetic, personable individuals who thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences. As a key member of our weekend staff, you will be the friendly face and helpful voice that ensures every guest feels welcomed, valued, and cared for throughout their stay. Your enthusiasm and attention to detail will help create memorable moments for our guests while supporting the smooth operation of our hotel.

Responsibilities

• Greet guests warmly upon arrival and provide prompt, courteous check-in and check-out services.
• Manage multi-line phone systems with professionalism, answering inquiries and directing calls efficiently.
• Assist guests with reservations, room assignments, and special requests to enhance their stay.
• Handle guest concerns or complaints with a positive attitude, resolving issues swiftly to ensure satisfaction.
• Conduct night audit procedures, balancing accounts and preparing reports to close out daily operations.
• Maintain accurate records of guest information, reservations, and billing details with attention to confidentiality.
• Support front desk operations by providing information about hotel amenities, local attractions, and services.

Requirements

• Proven experience in hospitality management or hotel front desk operations preferred.
• Bilingual or multilingual skills highly desirable to serve diverse guest needs effectively.
• Strong customer service skills with a friendly demeanor and excellent phone etiquette.
• Knowledge of hotel management systems and multi-line phone systems is a plus.
• Previous experience in night audit procedures or guest relations roles preferred.
• Ability to work weekends consistently in a fast-paced environment with flexibility in hours.
• Excellent communication skills and a proactive approach to guest satisfaction. Join us in creating welcoming environments where every guest feels at home! This paid position offers an exciting opportunity to develop your hospitality skills while making a positive impact on our guests’ experiences. We value energetic team players committed to delivering top-tier service in a lively hotel setting!

Pay: $12.00 - $14.00 per hour

Work Location: In person