911 Dispatcher

Job Description

BRANCH COUNTY 911 / CENTRAL DISPATCH TELECOMUNICATOR

Typical Example of work and/or responsibility:

Uses a computer-aided dispatch system, receive emergency and non-emergency calls from the public requesting police, fire, medical or other emergency and non-emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire, ambulance or other emergency or non-emergency units as necessary and in accordance with established procedures. Maintain contact, status and location of all units on assignment. Monitor emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems. Maintain Confidentiality.

Telecommunicators perform a full range of radio and telephone operational duties in this 24-hour facility. Telecommunicators are required to process and prioritize incoming calls for police, fire and EMS assistance.

Minimum Qualifications

• Knowledge of computer operations sufficient to enter, retrieve and manipulate data
• Ability to read and follow oral and written instructions
• Effectively prioritize situations and make decisions based on the information received
• Ability to hear and understand multiple sound sources
• Able to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner
• Work under stressful conditions and react appropriately using good judgment
• Availability to work regular and irregular shifts, including nights, weekends, holidays and on-call
• Willingness to maintain respectful working relationships with co-workers, supervisors and the general public
• Possess a clear and understandable radio and telephone voice
• Attend educational training/sessions as required

Qualities of a good dispatcher include:

• High moral character and integrity
• Compassion
• Good judgment
• High degree of emotional self-control
• Empathy and sensitivity
• Good communication skills
• Self confidence
• Creativity and ingenuity
• Strong desire to serve the community
• Effective at multi-tasking

Dispatchers perform the following duties:

• Answer 9-1-1 and non-emergency phone calls from the public and dispatch appropriate law enforcement, fire or EMS units
• Operate computerized telephone, radio and mapping systems
• Provide emergency medical instructions (EMD) over the phone
• Monitor and dispatch multiple agencies

New Hire - $19.48

Pay Range - $21.50 - top pay $27.39 with dispatch experience this can be a higher starting wage.

Annual increases / Step Increases/ retention pay/ Training pay/ Holiday Pay / Overtime Pay / Health, Dental, Vision, Life Insurance / Pension / Retirement Account / Education Incentive

Additional Requirements Job Type: Full-time Experience:

• prior: 1 year (Preferred) Education:
• High school or equivalent (Required) Shifts:

12 hour

Day and Night

Please attach resume

Job Type: Full-time

Pay: $21.50 - $27.39 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person