Account Manager

This is a remote position.

Job Title: Account Manager – HR Global People Services

Job Type: Full Time
Location: All Pakistan

Requirements

Key Responsibilities

Strategic Client Partnership & Consultation

• Client Advocacy: Act as the primary point of contact for overseas clients, providing tailored HR solutions and building long-term, trust-based relationships.
  

• Stakeholder Communication: Utilize automation tools to maintain a query-tracking system, logging detailed meeting minutes and generating personalized reports for clients.
  

• Planning & Forecasting: Leverage data-driven strategies to anticipate staffing and operational needs, ensuring clients are prepared for future demands.
  

  
  

Talent Acquisition & Global Outreach

• End-to-End Recruitment: Oversee the full hiring lifecycle, including efficient screening, structured interviews, and cultural fit evaluations.
  

• Strategic Sourcing: Expand outreach efforts to increase application volume and engage in proactive networking and headhunting on professional social platforms.
  

• Institutional Partnerships: Build and maintain relationships with educational institutions to create a sustainable pipeline for talent development.
  

  
  

Payroll & Operational Excellence

• Payroll Integrity: Ensure timely, error-free payroll processing to prevent financial discrepancies and maintain seamless cash flow for client operations.
  

• Workflow Optimization: Manage the ticket resolution process and enhance cross-team collaboration to streamline support handling.
  

• QA Project Management: Monitor project quality and mitigate “flag counts” to achieve consistently high levels of operational excellence.
  

• Document Management: Oversee the secure storage and retrieval of employee documentation, ensuring strict compliance with legal and company standards.
  

  
  

Data Analytics & Insights

• Metrics Research: Analyze success metrics to drive continuous improvement and demonstrate the tangible impact of HR initiatives.
  

• Advanced Analytics: Provide actionable insights through cost analysis, competitive bench marking, and industry trend reports.
  

Requirements

• Experience: 3–5 years of experience in HR Operations, Account Management, or a similar client-facing role within a global service environment.
  

• Technical Proficiency: Proven experience with HRIS, ATS (Zoho Recruit preferred), and Payroll systems.
  

• Skills: Strong analytical mindset with the ability to interpret complex data into strategic advice.
  

• Communication: Exceptional verbal and written English, with a knack for “bridging the gap” between diverse cultural and professional landscapes.
  

• Independence: Ability to optimize scheduling and coordination processes to reduce delays in a fast-paced environment.