Administrator for MEP Maintenance Operation in Technical Services

About WEFIX Technical Services:
WEFIX Technical Services is a leading provider of technical services, AC Installation and renovation fit-outs in Dubai, dedicated to delivering exceptional operational efficiency and client satisfaction. We are seeking a highly organized and communicative Administrative Assistant to join our dynamic team and ensure seamless scheduling and customer interactions.

Job Summary:
As an Administrative Assistant at WEFIX Technical Services, you will be the cornerstone of our scheduling and communication operations. Your primary responsibilities will include scheduling services, maintaining the daily schedule, and facilitating seamless communication with technicians, B2B, and B2C customers.

Your organizational skills and ability to manage multiple communication channels will drive the success of our operations.

Key Responsibilities:

• Schedule services and maintain the daily schedule, ensuring efficient allocation of technicians and resources.
• Communicate effectively with technicians to coordinate service assignments and ensure on-time arrivals at job sites.
• Handle B2B and B2C customer interactions via phone, email, and Business WhatsApp, ensuring professional and timely responses.
• Liaise between customers and technicians to facilitate smooth service delivery and resolve any scheduling conflicts.
• Monitor and ensure timely completion of tasks by assigned teams/technicians.
• Prepare and manage inspection reports, quotations, sales orders, invoices, LPOs, completion reports, and client account updates.
• Identify and resolve operational delays to meet deadlines effectively.
• Maintain inter department communication for seamless services.
• Assist maintenance technicians with part sourcing and manage consumable items, maintaining relationships with preferred vendors.
• Schedule preventative maintenance and provide feedback on staff performance.
• Support the efficient operation of the office and undertake additional duties as directed by management or driven by customer/production demands.

Skills and Qualifications:

• Proven experience in administrative roles with a focus on scheduling and customer communication, preferably in the technical services or renovation industry.
• Exceptional verbal and written communication skills for engaging with B2B and B2C customers.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and process management skills, with a focus on scheduling and coordination.
• Ability to analyze information and solve problems effectively in a fast-paced environment.
• Professional demeanor with a customer-centric approach.
• Experience in inventory control and equipment maintenance coordination is a plus.
• Ability to multitask and prioritize effectively under tight deadlines.

Why Join WEFIX Technical Services?

• Be part of a dynamic and growing company in Dubai’s technical services industry.
• Play a critical role in ensuring seamless operations and customer satisfaction.
• Competitive salary and benefits package.

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month

Experience:

• Admin in UAE: 3 years (Preferred)