Annual Maintenance Contract for Security Services - 2026

Annual Maintenance Contract for Security Services - 2026

Contract Posted On: October 27, 2025
Closing On: November 1, 2025

JOB REFERENCE: JB004-25-03567

Position Summary

Annual Maintenance Contract for Security Services Manpower Deployment.

• Security Supervisor - Day Shift: 1 (No. SIRA Licensed), Night Shift: 1 (No. SIRA Licensed)
• Security Guard - Day Shift: 5 (No. SIRA Licensed), Night Shift: 5 (No. SIRA Licensed)
• Total Staff - 12 (24/7 Coverage)

Deployment Coverage: Main Entrance, Lobby/Reception, Parking Levels, Service Corridors, Rooftop Access, and CCTV/Control Room.

Working Hours: 12 hours per shift (8 AM - 8 PM / 8 PM - 8 AM), 7 days a week.

Additional Equipment: Radio sets and standard duty accessories to be provided by the vendor.

Scope of Work

Access Control and Reception Duties

• Greet and assist residents, guests, and contractors with professional courtesy.
• Manage visitor registration and access in line with HOAM policy.
• Retain visitor IDs securely under CCTV coverage (no passport collection).
• Verify work permits and escort authorized contractors only.
• Maintain updated emergency contact lists for police, DCD, MEP, and building management.
• Report complaints or incidents immediately to the HOAM representative.
• Monitor CCTV feeds for unusual activity and report any defects to HOAM.

Patrolling and Surveillance

• Conduct routine patrols covering all floors, rooftop, podium, and basement levels.
• Inspect fire equipment, exits, signage, and emergency lighting for obstructions.
• Check lifts, service rooms, and restricted areas for safety and security compliance.
• Ensure CCTV domes and access doors are undamaged and functional.
• Record each patrol in the logbook with time and signature of the Supervisor.
• Identify and report any suspicious persons, activities, or objects.

Emergency and Incident Response

• Respond immediately to fire alarms and security emergencies; follow DCD/HOAM procedures.
• Coordinate with Civil Defense and Police when required.
• Assist in evacuation, crowd control, and first aid as per training.
• File incident reports and support investigation documentation.

Reporting and Documentation

• Maintain daily occurrence logs, visitor registers, and incident records.
• Submit monthly summary reports covering patrols, alarms, and incidents.
• Attend monthly performance review meetings with the HOAM Technical Department.

Performance and Compliance

• All personnel must be SIRA-licensed, medically fit, and trained in fire and first aid.
• Uniforms, radios, and safety gear shall be supplied and maintained by the vendor.
• Any replacement staff must be pre approved by HOAM and hold valid SIRA certification.
• Vendor shall maintain full records of SIRA licenses, training, and insurance.
• Maintain polite, disciplined, and professional conduct at all times.

Response Time and Service Levels

• Priority 1 - Emergency: Within 15 minutes. Threat to life or property (e.g., fire, flood, power failure).
• Priority 2 - Urgent: Within 2 hours. Safety hazard or critical incident requiring immediate attention.
• Priority 3 - Expedited: Within 8 hours. Non urgent incident needing prompt action.
• Priority 4 - Scheduled: Within 24 hours. Routine task or planned inspection.

Health, Safety & Liability

• Comply with SIRA, DCD, and Dubai Municipality HSE standards.
• Provide PPE to all staff and maintain safety awareness at the workplace.
• The vendor shall bear full responsibility for injuries or damages arising during duty.
• Maintain cleanliness of posts and hand over duties properly at shift change.

The Community

Mixed Use, The Community, Jumeirah Village Triangle, Dubai, United Arab Emirates.