Area Supervisor, SHOT

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Cafe NPD Specialist who can help us move even faster.

Noon’s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.

noon’s mission: Every door, every day.

What you'll do:

SHOT is building one of the region’s most loved café brands inside the noon Minutes ecosystem — with a relentless focus on beverage quality, menu innovation, and operational excellence.

In this role, you will supervise multiple SHOT cafés within a specific area, ensuring quality, staffing, smooth operations, and successful new store launches. This is a highly on-ground role that requires frequent store visits, strong people management, and a problem-solving mindset.

Your key responsibilities will be as follows:

• Conducting quality control checks across cafés in your area to ensure consistent and high beverage standards
• Launching new SHOT stores and supporting store teams during the opening phase
• Troubleshooting day-to-day barista and store-level operational issues
• Supporting hiring by sourcing, interviewing, and onboarding new baristas
• Creating and managing barista schedules and shift plans to ensure adequate coverage
• Managing and motivating baristas, ensuring discipline, attendance, and performance standards
• Coordinating with training teams to arrange refreshers where needed
• Acting as the key liaison between store teams and central operations

What you'll need:

• 4–7+ years of experience in café operations or multi-store supervision is required, including prior experience as a senior barista
• Prior experience as a shift supervisor or café in-charge is preferred
• Strong people-management and problem-solving skills
• Ability to manage multiple stores simultaneously
• Good verbal and written communication skills; fluency in English required
• Willingness to travel frequently between stores
• Hands-on operator mindset and comfort with fast-paced working environments

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.