Assistant Director of Sales

Wyndham Grand Doha West Bay Beach is now looking for an Assistant Director of Sales!

SUMMARY

The Assistant Director of Sales assists in leading the hotel’s sales team to achieve revenue goals by developing and implementing sales strategies, managing client accounts, and promoting the hotel’s rooms, events, and services. This role involves coordinating with other departments, analyzing market trends, and supporting the Director of Sales in day-to-day operations. The position requires strong leadership, communication, and organizational skills to drive business growth and ensure guest satisfaction.

KEY RESPONSIBILITIES

1. Sales Strategy and Planning:

•Assist in developing and executing sales strategies to meet or exceed revenue targets for rooms, banquets, conferences, and other hotel services.

•Conduct market research to identify new business opportunities, including corporate clients, travel agencies, and event planners.

•Monitor competitor activities and market trends to adjust strategies accordingly.

2. Client Relationship Management:

•Build and maintain strong relationships with existing and potential clients, including corporate accounts, travel agents, and event organizers.

•Handle client inquiries, negotiate contracts, and ensure client satisfaction to secure repeat business.

•Attend industry events, trade shows, and networking opportunities to promote the hotel.

3. Team Leadership and Support:

•Supervise and motivate the sales team, providing guidance, training, and performance feedback.

•Assist in recruiting, onboarding, and mentoring sales team members.

•Step in for the Director of Sales during their absence, overseeing daily operations.

4. Revenue Generation:

•Identify and pursue new sales leads to drive bookings for rooms, meetings, and events.

•Upsell hotel services, such as catering, audiovisual equipment, or spa packages, to maximize revenue.

•Prepare and present proposals, quotes, and contracts to clients.

5. Collaboration with Other Departments:

•Work closely with marketing, catering, front office, and banqueting teams to ensure seamless execution of client bookings and events.

•Coordinate with revenue management to optimize pricing and occupancy rates.

6. Reporting and Analysis:

•Monitor sales performance metrics, such as booking pace, revenue per available room (RevPAR), and conversion rates.

•Prepare sales reports, forecasts, and budgets for management review.

•Analyze sales data to identify trends and recommend improvements.

7. Compliance and Standards:

•Ensure sales activities comply with hotel policies, brand standards, and local regulations.

•Maintain accurate records of client interactions and sales activities in the hotel’s CRM system.

SKILLS & COMPETENCIES

• Good Problem solving, administrative and interpersonal skills are a must
• Strive to improve service performance
• Superior time management and relationship building
• Strong organization and follow up skills
• Strong sales and negotiation skills with a proven track record of meeting revenue targets.
• Excellent communication, interpersonal, and leadership abilities.
• Proficiency in CRM software (e.g., Salesforce, Delphi) and Microsoft Office Suite.
• Ability to analyze data and make data-driven decisions.
• Knowledge of hotel operations, revenue management, and market trends.

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! Service culture to be responsive, respectful and deliver a great experience.

EXPERIENCE, CERTIFICATION & EDUCATION

• Education: Bachelor’s degree in hospitality management, business administration, marketing, or a related field preferred.

• Experience: 3-5 years of experience in hotel sales, hospitality, or a related field, with at least 1-2 years in a supervisory role.

Any other reasonable duties as directed by the Director of Sales.