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Assistant Director, University Billing

The Assistant Director, University Billing plays a critical role in leading and supporting the University’s billing office day-to-day operations. This position oversees or supports key operational processes such as, monthly Ubill processing, student financial aid disbursement, and accounts receivable management while maintaining compliance with federal, state, and institutional regulations.

This role supervises billing staff, supports the accurate and timely issuance of student bills, supports system maintenance and upgrades (MAUI), and assists with financial reporting and analysis.

The Assistant Director serves as the primary operational decision-maker for complex billing issues and escalated cases, exercising sound judgment to interpret policy, research solutions, and determine appropriate courses of action when guidance or precedent may be limited. The position requires strong analytical thinking, resourcefulness, and the ability to independently investigate issues across systems, regulations, and institutional policies.

The Assistant Director serves as a key resource for training, troubleshooting, and process improvement, escalating only the most strategic or high-risk matters to the Director. This position is not eligible for University sponsorship for employment authorization.

Duties to Include:

Serve as the primary lead or backup to the Director for billing operations, managing key functions such as charge type table maintenance, 1098-T administration, monthly U-Bill processing, fee split coordination, academic calendar administration, billing feeder oversight, and fiscal year-end reporting.
Supervise and mentor four University Billing staff responsible for various billing operations (financial aid disbursement, athletic disbursements, 3rd party payments and sponsorships, payment processing and reconciliations, etc.).
Monitor day-to-day billing operations, serving as the primary point of escalation for complex or sensitive operational issues operational issues (e.g., billing discrepancies, system errors, compliance concerns).
Investigate complex billing or financial discrepancies by analyzing system data, institutional policies, and regulatory requirements to determine appropriate corrective actions.
Interpret regulatory and institutional requirements and apply them to operational scenarios that may not have established procedures.

Location: University Capitol Centre (UCC)

Schedule: Monday through Friday, 8:00am-4:30pm

For a full job description, please send an e-mail to the contact listed below.

Required Qualifications:

A Master’s degree in business administration, finance, accounting, or related field, or equivalent combination of education and experience.
At least 3 years of experience in financial operations, billing, or accounts receivable management.
Strong problem-solving skills and ability to handle escalated or sensitive situations independently.
Demonstrated ability to analyze complex operational or financial issues, independently research solutions, and exercise sound judgment when making decisions with incomplete information.
Demonstrated progressive supervisory experience in a business, financial, or professional setting, including direct oversight of multiple staff and responsibility for coaching, workload coordination, and staff development.
Advanced analytical skills, with ability to interpret complex data sets.
Proven ability to interpret policies, regulations, and system functionality to resolve non-routine problems.
Proficiency with MS Word, Excel, PowerPoint and other Office applications.
Excellent communication and training skills.

Desirable Qualifications:

Experience in higher education financial operations.
Working knowledge of federal financial aid regulations and student billing processes.
Familiarity with IRS reporting requirements (e.g., 1098-T) and international withholding.
Prior training experience/adult learning methodologies
Proficiency with University financial systems; experience with MAUI/MyUI or similar student information systems preferred.
Experience with MS Access or other database query applications.

Position and Application Details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:

Resume
Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background investigation. Up to 5 professional references will be requested at a later step in the recruitment process. State agency employers in Iowa are required to use E-Verify to confirm employment eligibility. University of Iowa employees, including those who work remotely or out-of-state, are subject to E-Verify.

For additional questions, please contact Brooke McMurl at brooke-mcmurl@uiowa.edu or 319-467-0719.

This position is eligible for hybrid work within Iowa after six months in the role, and will require a work arrangement form to be completed. After the initial six month period, any approved arrangement may include up to 50% remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

About the University of Iowa:
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

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