Assistant Manager I.T (Call Center)

Job Description

Jinglecred Digital Finance Limited is seeking a highly skilled and proactive Assistant Manager I.T to support and manage the smooth functioning of our call center operations. The ideal candidate will be responsible for ensuring uninterrupted performance of CRM systems, handling troubleshooting issues, managing call center I.T inventory, and providing timely solutions for both software and networking challenges.

Key Responsibilities:

• Manage and maintain the CRM systems used by the call center to ensure seamless operations.
• Provide technical support and handle troubleshooting related to hardware, software, and networking issues.
• Ensure 24/7 uptime and smooth functioning of call center infrastructure.
• Manage I.T inventory related to call center equipment (headsets, systems, routers, etc.).
• Install, configure, and maintain system-related software and applications required for call center operations.
• Monitor and resolve any network-related problems to ensure minimal downtime.
• Develop and implement I.T policies, SOPs, and best practices to improve operational efficiency.
• Collaborate with vendors and internal teams for system upgrades and support.
• Ensure data security and compliance across all systems and processes.
• Train and support call center staff in using I.T systems effectively.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
• Minimum 3–5 years of experience in I.T support, preferably in call center or BPO environments.
• Strong knowledge of CRM systems, networking, and troubleshooting.
• Experience in inventory management and vendor coordination.
• Hands-on experience with system-related software installation and maintenance.
• Relevant certifications such as CCNA, MCSE, or equivalent are highly desirable.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work under pressure and resolve issues in a timely manner.
• Excellent communication skills with a service-oriented approach.

Benefits:

• Competitive salary package.
• Professional growth and learning opportunities.
• Dynamic and collaborative work environment.

Job Type: Full-time

Experience:

• CCNA: 2 years (Preferred)
• CCNP: 2 years (Preferred)
• Minimum IT Call Center: 2 years (Preferred)

Work Location: In person