Assistant Manager Master Communities Compliance

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively.

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Palm Jumeirah, Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the role:

The job holder will liaise, coordinate and communicate on various issues concerning Master communities under the portfolio of Dubai Holding Community Management to Real Estate Regulatory Agency (RERA) and other related authorities in the UAE.

Key Responsibilities/Accountabilities

1. Ensure compliance with RERA regulations and UAE laws.
2. Supervise the development and review of operational processes and procedures in accordance with RERA regulations.
3. Conduct internal audits to ensure quality, risk management, and procedural compliance.
4. Ensure registration of projects in Mollak as per RERA guidelines.
5. Coordinate with the Mollak IT team to ensure timely resolution of system related issues and maintain seamless platform functionality.
6. Oversee the preparation and timely submission of reports to management and authorities.
7. Supervise performance, quality, and satisfaction surveys, including bid evaluations.
8. Manage registration of professionals and specialists in the Mollak system.
9. Handle and close landlord complaints from RERA in a timely and appropriate manner.
10. Provide trainings on RERA regulations and procedures to employees.
11. Manage escalations received from RERA by coordinating with internal team members to ensure timely and effective resolution.
12. Oversee the creation of dashboards to track compliance metrics, project progress, and regulatory submissions for effective monitoring and reporting.

About You:

• Bachelor's degree in business administration or a similar field.
• Minimum of 5 7 years of experience in a similar field (community management, property management, customer service).
• Effective interpersonal and communication skills.
• Problem solving and decision making.
• Time management, priority setting, and organizational skills.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.