Qureos

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Assistant Store Manager

  • Store Operations & Customer Experience Support
  • Assist in overseeing daily store operations, including opening/closing procedures, grooming standards, tester hygiene, and overall floor readiness.
  • Ensure an exceptional customer experience by guiding Beauty Advisors and Specialists on consultation techniques and product storytelling.
  • Handle customer queries professionally while maintaining brand service standards.
  • Support the implementation of SOPs, hygiene practices, and store discipline.
  • Sales Performance & Commercial Delivery
  • Support the Store Manager in achieving store KPIs, including sales targets, conversion rate, ATV (Average Transaction Value), UPT (Units per Transaction), and customer retention.
  • Monitor product performance, stock levels, and replenishment to ensure availability of key items.
  • Assist in executing in-store activations, promotions, consultations, and beauty events.
  • Review daily sales reports and suggest action plans to improve performance.
  • Team Support, Coaching & Development
  • Support in leading and motivating a team of Beauty Advisors, Specialists, and Cashiers to ensure accountability and performance.
  • Provide on-floor coaching, reinforce product knowledge, and deliver constructive feedback.
  • Assist in training on new launches, beauty rituals, and service excellence.
  • Foster a positive, collaborative, and customer-focused team culture.
  • Inventory, Visual Merchandising & Store Standards
  • Support inventory management, including replenishment, shrinkage control, and expiry management (FIFO/FEFO).
  • Ensure adherence to visual merchandising standards, planograms, and overall brand presentation.
  • Coordinate with supply chain teams to ensure timely stock availability.
  • Maintain accuracy in documentation, cash handling, and audit readiness.

Qualifications & Skills

  • Bachelor’s degree in Business, Retail Management, or a related field (preferred).
  • 2–4 years of experience in beauty, cosmetics, or luxury retail, with at least 1 year in a supervisory role.
  • Strong understanding of beauty products, consultation techniques, and customer experience standards.
  • Proven ability to support KPIs, drive team performance, and maintain operational excellence.
  • Excellent communication, coaching, and interpersonal skills.
  • Strong organizational skills with attention to detail and high presentation standards.
  • Ability to thrive in a fast-paced, launch-driven retail environment.
  • Familiarity with POS systems, inventory management, and retail reporting tools.

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