Authorities Officer

Role Purpose:

Owns all interactions with government entities, master developers, trustee offices, and banks to execute registrations, NOCs, utilities activations, mortgage/trustee processes, and issue resolution across the sales-to-handover cycle. Maintains accurate records in CRM and internal trackers.

Key Accountabilities:

• Government & Master-Developer Relations

1- Act as primary liaison with DLD/Oqood/REST, RERA/Trakheesi, Dubai Municipality , DEWA, Empower , and master developers ( Dubai Properties, Nakheel, Emaar, Meydan, DAMAC , etc.).

2- Secure project & unit registrations , updates, and all NOCs (marketing, naming, mortgage, assignment/transfer, move-in/out, utility, signage).

3- Attend counters/centers and trustee offices; book/attend appointments; obtain stamps, attestations, and approvals.

• Mortgage (A–Z Coordination)

Coordinate valuation, offer letter, mortgage blocking/clearance, bank NOCs, trustee appointments, title issuance/transfer, and post-transfer confirmations.

• Government & Master-Developer Relations

1- Act as primary liaison with DLD/Oqood/REST, RERA/Trakheesi, Dubai Municipality , DEWA, Empower , and master developers ( Dubai Properties, Nakheel, Emaar, Meydan, DAMAC , etc.).

2- Secure project & unit registrations , updates, and all NOCs (marketing, naming, mortgage, assignment/transfer, move-in/out, utility, signage).

3- Attend counters/centers and trustee offices; book/attend appointments; obtain stamps, attestations, and approvals.

• Mortgage (A–Z Coordination)

1- Coordinate valuation, offer letter, mortgage blocking/clearance, bank NOCs, trustee appointments, title issuance/transfer, and post-transfer confirmations.

2- Align timelines and documentation with banks/escrow banks and trustee offices until completion.

• Utilities & Activations

1- Arrange DEWA/Empower activations, meter requests, and inspections; process community/move-in NOCs with master developers and building management.

2- Track dependencies tied to BCC and handover milestones; resolve exceptions promptly.

• Portals & Applications

1- Prepare and submit applications on authority/master-developer portals (e.g., Oqood/REST, Trakheesi, master-developer & utilities portals) with a first-time-right standard.

2- Monitor reference numbers, approvals, expiries/renewals; keep an auditable trail.

• Operations & Admin Backbone

1- Update CRM/trackers with statuses, reference numbers, appointments, approvals, and renewal dates.

2- Issue weekly status reports (in-progress/approved/rejected, SLA performance, next actions).

3- Coordinate with Legal, Finance, Sales, Customer Service, Handover/FM to gather inputs and align timelines.

4- Support issuance of SPAs/addenda/letters when needed—without losing focus on external relations.

Qualifications, Experience, Knowledge & Skills:

• Bachelor’s degree preferred (Business, Administration, or related field).
• 2–4 years in authorities liaison/PRO/real-estate operations in the UAE.
• Demonstrated end-to-end handling of project/unit registrations, NOCs, mortgage/trustee processes.
• Working knowledge of DLD/RERA frameworks and master-developer practices.
• Strong English; Arabic is must .
• Valid UAE driving license preferred; comfortable with off-site appointments.