B2C – Concierge Service Executive

Royal Smart Limousine LLC is Dubai’s leading provider of luxury and executive transportation, trusted by top corporates, high-net-worth individuals, and global hospitality brands. With a reputation for excellence, innovation, and precision service, we are expanding our service offering and looking for a Concierge Service Executive to enhance our clients’ experience through personalized, world-class support.

Role Overview

The B2C–Concierge Service Executive will serve as the first point of contact for our high-profile clients, delivering tailored lifestyle and travel solutions. From arranging luxury transportation and reservations to handling last-minute requests, you will ensure seamless service with discretion, efficiency, and attention to detail. This is a client-facing role requiring strong interpersonal skills, problem-solving abilities, and a deep understanding of Dubai’s luxury and hospitality landscape.

Key Responsibilities

• Act as the dedicated concierge contact for VIP and individual clients.
• Manage and fulfill client requests (travel, dining, entertainment, events, personal services).
• Coordinate with internal teams (chauffeurs, operations, reservations) to ensure flawless execution.
• Build and maintain trusted relationships with clients, anticipating needs and preferences.
• Maintain a strong network of hospitality, travel, and lifestyle partners to secure priority access and exclusive arrangements.
• Handle client issues or escalations professionally and promptly.
• Ensure compliance with company service standards and confidentiality policies.

Qualifications & Requirements

• Bachelor’s degree in Hospitality, Business, or related field (preferred).
• 3–5 years of experience in concierge services, hospitality, luxury retail, or customer service.
• In-depth knowledge of Dubai’s premium hospitality, events, and lifestyle offerings.
• Excellent communication and interpersonal skills; fluency in English (Arabic or other languages is an advantage).
• Ability to handle high-pressure, fast-paced client requests with professionalism.
• Strong organizational skills, detail-oriented, and proactive in problem solving.
• Flexibility to work evenings, weekends, and on-call as required.
• Valid UAE Driving License is an advantage.

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month