Back Office Coordinator

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Job Title: Back Office Coordinator

Job Location: Karachi

Responsibilities & Accountabilities

For the sack of business always maintained discipline relations & ensure client's satisfaction as well, solutions for client's issues & complaints.
To provide Inspection instructions to inspector.
Ensuring timely submission of Field reports / Inspection pictures for smooth documentation purpose and uploaded on SharePoint.
Communication with BV lab officials for testing as per parameters provided by client and follow up for results.
To prepare and send draft inspection report / draft certificate to client on time with accuracy.
Prepare and maintain E-file of individual client.
Working in Flex software i.e. Client Creation, Invoicing, Time & Expense Sheet of all Inspectors.
Proper maintenance and secured use of Assets provided by the company to fulfill the daily operation needs & requirements.
Ensuring compliance with health and safety regulations in the workplace to provide a safe environment for employees and customers.
Punctuality in office.
Respect the allocated time frame to finish the work.
Number of complaints & claims – (Satisfaction to work & Behavior)
Keeping up to date with current policies and procedures.
Ability to perform multitask work.
Quick learner and professional communication skills.

KPIs (to be amended if necessary)

TECHNICAL COMPETENCIES

Minimum of 2-4 years of relevant experience
Graduate from high school or secondary education with proper experience
Knowledge about the product inspected their quality criteria and their evaluation, as well as the related inspection equipment.
Good PC MS Office skills.
Good English and local language.
Sharing information / knowledge.
BV Core & Business values.
Take measurements and prepares quantity estimates and locations.
Result oriented / achievement motivation / service driven
Personal efficiency.
Assists in the maintenance of records. Performs other duties as assign.

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