Branch Manager (Islamabad)

About Us

Aesthetics Lab by Tibbi is a leading name in the aesthetics and wellness industry, committed to delivering premium quality skincare and cosmetic treatments in a professional and customer-centric environment. We are growing and seeking a dynamic, experienced, and proactive Branch Manager to lead one of our branches.

Key Responsibilities – Branch Manager

Aesthetics Lab by Tibbi

1. Clinic Operations & Service Flow

• Ensure smooth day-to-day operations of the aesthetic clinic
• Oversee front desk, appointment flow, cleanliness, and patient experience
• Ensure treatment rooms, machines, and supplies are well-maintained and ready

2. Team Leadership & Performance

• Lead and supervise the team including aestheticians, doctors, and front desk staff
• Set performance goals and conduct regular evaluations
• Support staff with training, development, and motivation

3. Client Experience & Satisfaction

• Maintain a high standard of client care, from consultation to post-treatment
• Handle client concerns or complaints professionally and empathetically
• Ensure all team members follow hospitality and care protocols

4. Sales Growth & Target Achievement

• Monitor and achieve monthly sales targets for treatments and skincare products
• Guide team on upselling and cross-selling based on client needs
• Implement campaigns and offers to drive business

5. Compliance & Protocol Management

• Ensure adherence to clinical hygiene, health & safety standards
• Monitor compliance with company SOPs, policies, and documentation
• Assist in internal audits and quality checks as per company protocols

6. Coordination & Scheduling

• Manage staff schedules, shift rotations, and leave planning
• Coordinate with HR, Marketing, and Inventory for smooth operations
• Ensure client appointments are well-organized and clinic is adequately staffed

Requirements

• Proven experience (2+ years) in a supervisory or managerial role, preferably in the beauty/aesthetic/healthcare sector
• Strong leadership, decision-making, and interpersonal skills
• Customer-focused mindset with the ability to multitask
• Bachelor's degree in Business Administration or related field (preferred)
• Proficiency in MS Office and familiarity with POS systems

Job Type: Full-time

Work Location: In person