Brand & Growth Manager

Position: Brand & Growth Manager
Location: Supergame, Karachi

Role Overview

Responsible for growing Supergame’s brand, revenue, and footfall. The role covers marketing strategy, execution, partnerships, performance tracking, and coordination with the CRM/customer handling team to ensure inquiries convert into repeat customers.

Key Responsibilities

• Plan and execute marketing campaigns and brand positioning
• Manage and supervise graphic designer, content creator, and performance marketer
• Maintain consistency across all online and on-ground branding
• Approach corporates and brands for memberships, tie-ups, and collaborations
• Track campaign performance and optimize for revenue and footfall
• Coordinate with CRM/customer relations staff for lead handling and follow-ups
• Design response flow, scripts, and customer journey (inquiry → visit → repeat)
• Personally engage with customers and handle important or escalated cases
• Analyze customer behavior and suggest offers, events, and improvements
• Prepare weekly/monthly performance reports

KPIs

• Revenue growth
• Footfall increase
• Lead-to-visit conversion
• Repeat visits & memberships
• Campaign ROI
• Partnership acquisitions

Requirements

• Experience in marketing, branding, or business development
• Ability to manage creatives and vendors
• Understanding of digital/performance marketing
• Strong communication and negotiation skills
• Analytical thinking and customer handling ability

Objective

Bring customers to Supergame, convert them into visitors, and retain them as regular members while maintaining a premium brand experience.

Job Type: Full-time

Pay: Up to Rs150,000.00 per month

Work Location: In person