Business Development Associate

Job Summary:

We are looking for a highly motivated Customer Care Executive with a healthcare background to engage with patients who have opted for our treatment and received their medicine kit.

The primary role involves guiding patients through their treatment journey, explaining expected outcomes, addressing common side effects, and ensuring patient adherence to the prescribed roadmap.

This role requires strong communication skills, a scientific/medical background, and the ability to explain medical concepts clearly to patients.

Key Responsibilities:

• Patient Follow-Up Calls: Call patients who have started treatment and received the medicine kit.
• Treatment Roadmap Explanation: Reinforce the treatment plan for the next two months, ensuring patient adherence.
• Condition Explanation: Explain the patient’s medical condition as noted by the doctor in the CRM.
• Outcome Expectation: Clearly communicate the expected treatment outcomes.
• Adverse Effect Guidance: Explain common side effects and instruct patients on what to do in case of adverse effects.
• Patient Query Resolution: Address patient concerns with empathy and clarity.
• Record Maintenance: Update CRM records with patient interactions and feedback.

Who Should Apply?

We are looking for candidates preferably from a healthcare, pharma, or life sciences background, or candidates with strong comprehension skills and the ability to explain medical concepts clearly.

Preferred Qualifications:

• B.Pharm, D.Pharm, B.Sc in Biology, Life Sciences, Biotechnology, or related fields.
• Engineering graduates with strong analytical and communication skills can also apply.
• Candidates with prior experience in customer service within the healthcare, pharma, or life sciences sector are preferred.

Additional Requirements:

• Comfortable making a high volume of patient calls daily.
• Ability to communicate medical information in a patient-friendly manner.
• Strong problem-solving and interpersonal skills.
• Must be open to a dynamic work environment and adapt to evolving patient needs.

Note: This role is not suitable for candidates without a science, pharma, or healthcare background or those who are unwilling to undergo rigorous training and evaluation.

Job Type: Full-time

Pay: ₹240,000.00 - ₹288,000.00 per year

Benefits:

• Leave encashment
• Paid time off
• Provident Fund

Education:

• Diploma (Required)

Language:

• English (Preferred)

Work Location: In person