Business Development Officer

DUTIES AND RESPONSIBILITIES:

· Business Development: Responsible for generating new business leads (other than Salalah) and following up on sales opportunities. Cold calling potential customers and building relationships. Identifying customer needs and selling AMC contracts accordingly .Responsible for bringing in new business for the company through a variety of sales techniques .Researching the market and identifying potential target customers

· Achievement of Targets: Responsible for achieving and target to overachieve the budgeted targets of Annual Maintenance Contracts by generating new business and renewal of existing AMC contracts. Maintain consistent business growth by continuously establishing new accounts and maintaining existing accounts.

· Collection of receivables:. Responsible for collection of all Contract Payments for both new Contracts and for the renewal as well. Submission of all invoices to customers on time to ensure timely booking by them Coordination with the accounts Department at head office and updating of the receivable status.

· Relationship Management: Maintaining continuous customer relationships through customer follow-up and responding to their queries courteously by telephone, email, letter and face to face. Investigating and solving customers' problems and delighting the customers.

· Quotations: Preparation of Quotations for new Customers along with proper costing data. Validation of the costing with Finance department wherever necessary. Maintain the record of all quotations given and update the conversion status on a monthly basis for review.

· Customer feedback: Responsible to collect Customer feedback from all the AMC customers twice in a year. Analyze the same and recommend / make corrective and preventive action as the case maybe.

· Liaising &Coordination: Coordinate closely with Manager- AMC Service operations to achieve the business objective. Responsible for getting the proper approvals on time through the AMC Manager for any exceptions applicable to VIP customers in writing (No verbal approvals applicable). Coordination with the accounts Department at head office and updation of the receivable status.

· Site Inspections: Organize and makesite inspection for new for new AMC in coordination with Manager- AMC.

· Reporting: Reporting on a daily basis to the AMC Manager of the daily activity plan and achievement. Escalating any critical customer issues for resolution.

· Record keeping: Responsible for the proper filing and maintenance of all AMC contracts and contract related invoices party wise.

Quality Management System responsibilities:

· Compliance Monitoring: Monitor compliance with quality standards, regulations, and industry-specific requirements. Identify areas of non-compliance and work with relevant stakeholders to implement corrective and preventive actions.

· Process Improvement: Identify opportunities for process improvement within the organization. Collaborate with cross-functional teams to analyze processes, identify inefficiencies, and implement improvements to enhance productivity, reduce errors, and ensure compliance with quality standards.

· Training and Awareness: Develop and deliver training programs to ensure employees are aware of quality standards, procedures, and best practices. This may involve conducting training sessions, creating training materials, and assessing training effectiveness.

· Internal Audits: Conduct internal audits to assess the effectiveness of the quality management system. This involves planning and executing audits, evaluating compliance, documenting findings, and recommending corrective actions to address any identified gaps or non-conformities.

· Corrective and Preventive Actions (CAPA): Investigate incidents, non-conformities, or customer complaints to identify root causes and implement corrective and preventive actions. Track and monitor the progress of CAPAs to ensure timely resolution and prevent recurrence.

· Risk Management: Identify and assess risks that may impact the quality of products or services. Develop risk management strategies, implement risk mitigation measures, and monitor their effectiveness.

· Performance Metrics and Reporting: Establish key performance indicators (KPIs) to measure the effectiveness and efficiency of the quality management system. Collect, analyze, and report data on quality metrics to management and stakeholders, highlighting areas for improvement or compliance concerns.

· Customer Focus: Collaborate with customer service teams to understand customer requirements, feedback, and complaints. Use this information to drive continuous improvement and enhance customer satisfaction.

· Continuous Improvement: Promote a culture of continuous improvement by fostering employee engagement, soliciting feedback, and implementing suggestions for enhancing the quality management system and overall organizational performance.

Occupational Health & Safety Management System responsibilities:

· Compliance with Regulations: Shall comply with relevant OHS regulations, standards, and guidelines set forth by government authorities or regulatory bodies. This includes following safety protocols, such as fire safety, emergency evacuation procedures, and ergonomic guidelines.

· Reporting Hazards: Shall promptly report any workplace hazards or potential risks to their supervisors or the designated safety personnel. Hazards may include faulty equipment, unsafe working conditions, or potential ergonomic issues.

· Ergonomic Considerations: Shall pay attention to ergonomic principles to minimize the risk of musculoskeletal disorders and promote well-being. This may involve maintaining proper posture, adjusting chair and desk height, using ergonomic equipment (e.g., ergonomic chairs, keyboards, and mouse), and taking regular breaks to avoid prolonged sitting.

· Housekeeping and Cleanliness: Shall contribute to maintaining a clean and organized workspace. This includes keeping walkways clear, disposing of waste properly, and reporting any spills or potential tripping hazards.

· Emergency Preparedness: Shall be familiar with emergency response plans, evacuation routes, and the location of emergency equipment (e.g., fire extinguishers, first aid kits). They should participate in drills and be prepared to respond appropriately during emergencies.

· Equipment and Electrical Safety: Shall follow proper procedures when using office equipment, such as computers, printers, and photocopiers. They should avoid overloading electrical outlets, report faulty equipment, and use electrical equipment in a safe manner to prevent electrical hazards.

· Workstation Setup: Shall ensure their workstations are set up ergonomically and in accordance with OHS guidelines. This includes adjusting the chair, desk, monitor, and keyboard to promote comfort and reduce the risk of strain or injury.

· Health and Well-being: Shall be mindful of their own health and well-being. This may involve practicing good hygiene, taking regular breaks, managing stress levels, and seeking assistance for any work-related health concerns.

· Training and Education: Shall participate in OHS training programs provided by the organization. These programs may cover topics such as hazard identification, emergency response, ergonomics, and general workplace safety.

If you have this experience share your CV to info@gnsbusiness.com or WhatsApp

+968 76269238

Job Type: Full-time

Work Location: Remote