Business Development Specialist

• Closing date: 14-Oct-2025

About the role:

Qatar Airways is pleased to announce an incredibly exciting opportunity to join our Flight Operations Support Services (FOSS) team as a Business Development Specialist to be based in Doha, Qatar.

A new Business Development wing is being established within the Flight Operations Process Excellence team to lead the design, redesign and restructuring of business processes. This initiative aims to drive significant improvements in operational agility and ensure robust monitoring of process-based projects through to completion. These enhancements represent a transformative shift in both business mindset and organizational culture.

As a Business Development Specialist, you will be pivotal in enabling sustainable change by providing consultative support to Business Managers, coaching and guiding them on process improvements and operational excellence. You will promote the adoption and effective use of business processes and contribute to business development by identifying and capitalizing on new opportunities for process improvements, enhancing the organization's competitive edge. You will also facilitate in leading business development and process transformation initiatives, leveraging automation and digital solutions to drive growth and efficiency.

Specific responsibilities for the role include:

• Lead cross-functional business initiatives to ensure the successful execution of process excellence projects resulting in department-wide alignment with strategic vision.

• Drive change management efforts to support adoption of new processes and practices resulting in successful organizational transformation.

• Establish and track key performance indicators (KPIs) to evaluate process improvement and innovation initiatives resulting in measurable success and accountability.

• Document core processes across QE & QR Flight Operations, CAMO, and Aircraft Programs by creating detailed maps and business process manuals resulting in standardization and compliance.

• Ensure processes are coordinated and communicated to key stakeholders resulting in alignment and clarity across functions.

• Help business teams to eliminate unnecessary complexity through optimization, transformation, and automation resulting in better value delivery.

• Lead process improvement workshops to generate ideas and solutions resulting in actionable process changes.

• Conduct post-implementation reviews to identify improvements resulting in continuous enhancement of processes.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

About you

The successful candidate will have the following skills and qualifications:

• Relevant College or University qualification to minimum Bachelor's level with minimum 5 years of job-related experience.

• Expertise in business process transformation, continuous improvement, and cross-functional collaboration.

• Skilled in business analysis, process mapping, documentation, and standardization.

• Experience supporting business development / innovation strategy execution.

• Proficient in change management and stakeholder engagement.

• Consultative support for process execution and optimization.

• Expertise in Lean Six Sigma frameworks and methodologies, with practical experience in applying structured problem-solving and continuous improvement techniques.

• Expert in MS Visio or equivalent platforms, BPMN 2.0, Microsoft Office (Word, Excel, PowerPoint, Outlook) skills.

• Possess experience setting up, facilitating, and leading service improvement/’WorkOut’ sessions, working groups or workshop with a range of business stakeholders.

• Ability to lead and inspire change initiatives to foster a culture of continuous improvement.

• A ‘completer-finisher’ taking ownership of ideas from inception to delivery, in an environment that requires robust metrics to confirm success.

• Excellent Communication Skills (Verbal & Written English).

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.