Business Operations Specialist

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Handling & solving all inquiries & complaints, Aiming to give a high standard of service as well as building up customer experience.
Assure proper handling of queries & complaints within the accepted service level.
Coordinating with other departments to maintain a high level of customer satisfaction.
Properly handles & solves customers' inquiries & complaints, whether verbal via phone or written via email or letters.
Conduct User Acceptance Testing (UAT) and other testing activities for new releases, change requests, and service integrations to ensure quality and functionality.
Communicate actively with other departments such as Cal center, Sales & business developments Accurately records all details of customers' inquiries & complaints for statistical and analytical purposes.
Close solved tickets and update relevant stakeholder when needed.
Participates in all company offered training sessions.

Requirements

Bachelor's degree in BA, BIS or equivalents
0-2 Years of Experience
Computer & MO Literacy.
Ability to collaborate effectively across various departments.
Solid background to Company products & services.
Creating test cases documents.
Perform thorough investigation (Tech & business) to discover issues down to root cause.
Good knowledge of transaction processing within payment networks

Benefits

Embark on an exciting journey with the Fin-tech Experts.
Join a workplace that actively encourages and supports all talents.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.

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