Call Center Agent

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Description

We are looking for a dedicated Call Center Agent to join IIQAF in Dubai. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls, address customer inquiries, and ensure customer satisfaction. This position is vital to maintaining positive relationships with our clients and upholding the reputation of IIQAF in the healthcare industry.

As a Call Center Agent at IIQAF, you will be involved in a variety of projects aimed at enhancing customer experience and resolving issues efficiently. You will have the opportunity to work closely with a dynamic team and contribute to the overall success of our call center operations. This role requires strong communication skills, empathy, and the ability to multitask effectively.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner
• Provide information about products and services, and assist customers with their needs
• Resolve customer complaints and escape issues as needed
• Update customer records accurately in the database
• Follow communication scripts and guidelines when handling different topics
• Meet or exceed call center metrics including call handling time and customer satisfaction targets
• Collaborate with team members to improve overall customer service
• Adhere to company policies and procedures at all times

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving abilities and customer service orientation
• Ability to work in a fast-paced environment and handle high call volumes
• Good knowledge of customer relationship management (CRM) systems
• Attention to detail and accuracy in data entry
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings and weekends
• Previous experience in a call center or customer service role is a plus