Call Center Agent

• With at least 2-5 years experiences.
• Answer calls and respond to emails
• Handle customer inquiries both over the phone and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Contact businesses or private individuals by phone
• Maintain customer/potential customer data bases
• Encourage freshers

Job Types: Full-time, Permanent

Work Location: In person