Call Center Agent (Freshers)

Job Overview

We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle outbound calls, assist customers with inquiries, provide accurate information, and maintain a high level of professionalism. This role requires strong communication skills and the ability to manage customer interactions efficiently.

Key Responsibilities

• Handle outbound calls in a professional manner
• Provide accurate information about products and services
• Resolve customer queries, complaints, and issues promptly
• Maintain records of customer interactions in the system
• Meet daily/weekly call targets and performance metrics
• Follow company scripts, policies, and procedures
• Build positive relationships with customers to ensure satisfaction

Requirements

• Minimum High School Diploma or equivalent (Bachelor’s preferred)
• Strong communication and interpersonal skills
• Basic computer knowledge (MS Office, CRM systems)
• Ability to work in a fast-paced environment
• Good listening and problem-solving skills

Preferred Skills

• Fluency in English
• Strong negotiation and persuasion skills (for sales roles)
• Time management and multitasking abilities

Compensation & Benefits

• Competitive salary package
• Performance-based incentives/bonuses
• Training and career growth opportunities
• Friendly and professional work environment

Equal Opportunity Employer

We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs.

How to Apply

If you are interested, please apply through Indeed or send your updated resume

Job Types: Full-time, Fresher

Pay: Rs25,000.00 - Rs50,000.00 per month

Work Location: In person