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Call Center Executive
JOB_REQUIREMENTS
Hires in
Not specified
Employment Type
Not specified
Company Location
Not specified
Salary
Not specified
Job Location
Dubai,
United Arab Emirates
Experience
1 to 2 years
Qualification Level
Diploma; Graduate
Job Function
Customer Service / Telecalling
Skillset
call center experience
Preferred Jobseekers
Jobseekers from any country
Job Location : Dubai, UAE
Key Responsibilities:
Answering incoming calls and assisting customers with inquiries, concerns, and requests in a professional and courteous manner.
Making outgoing calls to follow up on customer inquiries, update account information, and notify customers of relevant promotions or events.
Troubleshooting and resolving customer issues and complaints with accuracy and efficiency.
Keep detailed records of customer interactions and transactions in our CRM system.
Providing accurate information and directing customers to appropriate resources when needed.
Collaborating with other departments to quickly resolve customer issues and improve overall customer satisfaction.
Participate in ongoing training and development opportunities to stay current on company products, services, and policies.
Requirements:
High school diploma or equivalent.
Minimum of 1-2 years of experience in a customer service or call center environment.
Excellent communication skills, both verbal and written.
Ability to handle various customer personalities and maintain composure in challenging situations.
Proficient in operating basic computer applications and navigating through multiple systems.
Strong problem-solving and multitasking abilities.
Availability to work flexible hours, including evenings, weekends, and holidays.
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