Call Center Representative

Overview:

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a **Call Center Representative** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities. We are hiring an On-Site Call Center Representative that has experience covering Brooklyn, Bronx, Manhattan, Staten Island and Queens. We offer weekly pay between $23.00-$25.00 an hour! Office hours Monday -Friday 9:00am-5:30pm. The office address is: 148 39th St. Suite 19-4-BB Brooklyn, NY 11232.

Our Benefits:

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Responsibilities:

What You'll Do:

• Serve as the first point of contact for potential clients via inbound and outbound calls—with an expectation of being on the phone at least five hours per day
• Qualify prospective clients for home care services and ensure alignment with program eligibility
• Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding
• Conduct follow-ups with existing leads and those in our database who have not yet initiated services
• Accurately document activity and interactions in Salesforce (CRM experience preferred, not required)
• Meet performance goals, including a target of 10 new client starts per month
• Deliver compassionate, mission-aligned service on every call
• Perform other job-related duties as needed

Qualifications:

What You'll Bring:

• High school diploma or GED required
• Minimum of 2 years in customer service, call center, or inside sales
  (experience in home care or healthcare is a plus)
• Strong communication skills with a client-first attitude
• Ability to meet outreach and conversion goals in a fast-paced environment
• Intermediate computer skills (Microsoft Office); quick and accurate data entry
• A collaborative spirit and a desire to make a positive difference

Pay Range: USD $23.00 - USD $25.00 /Hr.