Calling Agents-Female

Job Description:

We are looking for a Calling Agent with experience in handling customer calls and basic knowledge of ERP systems to assist clients with inquiries, support requests, and product-related questions. As the first point of contact, you will play a key role in ensuring customer satisfaction, resolving concerns, and guiding users on ERP-related functionalities.

Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Provide accurate information about products, services, and ERP features.
• Assist customers with basic ERP-related issues and provide first-level support.
• Address customer concerns and ensure a positive experience.
• Record call details and maintain accurate customer interaction logs.
• Coordinate with technical or ERP teams for complex issues.
• Follow up with customers to confirm issue resolution and satisfaction.

Requirements:

• Minimum 2 years of experience in calling, telesales, or call center support.
• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• Strong verbal communication and problem-solving skills.
• Basic understanding of ERP systems and business processes.
• Ability to remain calm, confident, and professional during calls.
• Basic computer skills and familiarity with CRM or support tools.

Job Type: Full-time

Work Location: In person