Cashier/Customer Service

WFP Customer Service Associate (Front End)

Job Summary:

We are looking for an efficient, courteous front-end associate who possesses excellent customer service skills. A strong work ethic, innate sense of responsibility and a high level of accuracy are needed to be successful.

Cashier Duties/Responsibilities:

• Welcoming and engaging with customers, answering their questions, and helping them locate items within the store
• Operating point of sale system (POS), ensuring all prices and quantities are accurate
• Accepting payment, answering questions, and providing a receipt to every customer
• Bagging and wrapping purchases as necessary to ensure safe transport
• Processing refunds and exchanges, resolving complaints
• Balancing the cash register
• Inventory control duties (straightening and walking the sales floor daily, checking for outdates, receiving and placing OTC orders as needed)
• Answering the phone
• Maintaining a clean workspace
• Aware and alert at all times regarding customer flow

Required Skills/Abilities:

• Comes to work on time and as scheduled.
• Ability to handle transactions accurately and responsibly
• High level of energy with strong customer service skills
• Ability to perform basic math (i.e., make change) and basic computer skills
• Ability to stand and walk for extended periods of time, lift boxes, and work with other team members in a fast-paced environment
• Helpful, courteous approach to resolving complaints
• Must embrace and encourage our core values

Education and Experience:

• High school diploma or equivalent required
• Customer service or cashier experience preferred
• Experience with POS systems preferred

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person