Catering Sales Manager

The Catering Sales Manager will proactively solicit, contract, and close local catering and and social business and ensure quality service delivery.

Responsibilities will include:

Key Responsibilities:

• Managing all aspects of the assigned local meeting/catering group’s lifecycle, starting once the contract is fully executed.
• Overseeing the event lifecycle from planning to execution and exit strategies.
• Acting as the primary liaison between client and operational departments.
• Coordinating client’s plan and catering needs to ensure seamless execution.
• Utilizing software to create and manage essential program documents (e.g., event orders, diagrams, pre/post-convention reports, etc).
• Communicating event status and updates to client, and coordinate necessary changes.
• Attending planning meetings, conference calls, and internal meetings related to event logistics and details.
• Pro-actively resolving issues with event setups and ensure client requirements (e.g., lighting, AV needs) are met.
• Delivering exceptional customer service and encourage the same from team members.
• Guiding client through menu selections, beverage options, and room configuration.
• Upselling food and beverage minimums and recommend additional activities or events.
• Effectively communicating client needs to all departments to ensure adherence to hotel policies for guest satisfaction and profitability.
• Managing revenue/room projections (when applicable) and estimates related to event needs and resource allocation.
• Handling pre and post-event paperwork to ensure all details are documented and processed accurately.
• Coordinating with the in-house reservations team (when applicable) regarding rooming lists, reservation pickup, sleeping room issues, and related questions.
• Executing exemplary customer service, addressing any immediate needs or concerns to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

Required:

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or related major; 2-5 years experience in meeting/event managements, food/beverage knowledge or related professional area.

• 4-year Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management or related major; 2-5 years experience in meeting/event management, food/beverage knowledge or related professional area.
• Excellent customer service skills
• Ability to multi task and thrive in a fast paced work environment
• Excellent attention to detail
• Must be a team player

Benefits include:

• Paid time off
• Medical, Dental, Vision, Disability, Pet, Life Insurance
• 401k with employer match
• Weekly pay
• Hotel Discount Program
• FSA
• Employee Assistance Program
• Employee Cafeteria
• Direct Deposit

This is an exciting opportunity at the largest hotel and convention center in the region!

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