Client Acquisition & Success Manager

Job Title: Client Acquisition & Success Manager

Job Category: Marketing

Job Type: Full-time

Department: Sales & Marketing

Experience Level: Mid-Level

Location: Gulberg Greens, Islamabad

About Us:

Join our dynamic Sales & Marketing team at Vision Tact. We pride ourselves on delivering exceptional value and service to our clients, driving growth through strategic marketing initiatives and client-centered solutions. Located in the Gulberg Greens, Islamabad, we offer an energetic work environment where creativity and collaboration flourish.

Role Overview:

We are looking for an experienced and proactive Client Acquisition & Success Manager to take full ownership of the end-to-end sales funnel. This role requires someone who can identify potential clients, convert leads, and manage long-term relationships, ensuring client satisfaction and business growth.

Key Responsibilities:

• Manage the complete sales cycle from lead generation to deal closure.
• Proactively reach out to potential clients, understand their needs, and present tailored solutions.
• Convert prospects into long-term clients through effective communication and negotiation.
• Act as the primary point of contact for all client interactions.
• Build, manage, and maintain strong client relationships and accounts.
• Ensure client satisfaction, retention, and identify opportunities for upselling and growth.
• Coordinate with internal teams for smooth onboarding and service delivery.
• Track client engagement, performance, and overall lifecycle management.

Key Requirements and Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• At least 3-5 years of experience in client acquisition, sales, business development or a similar role.
• Proven track record of achieving sales targets, driving revenue growth.
• Strong understanding of sales sales funnel, client lifecycle and marketing principles, as well as customer service practices.
• Excellent negotiation, communication, relationship management and presentation skills.
• Ability to independently handle end-to-end client management
• Proficiency in CRM software and Microsoft Office Suite.
• Strong problem-solving and client-first mindset.
• Fluent English communication with a clear British accent (mandatory).
• Ability to work independently and collaboratively within a team environment.
• Experience dealing with international clients is highly preferred.

Ideal Candidate Profile:

The ideal candidate is a proactive and results-driven professional with a passion for client success and a knack for building strong client relationships. You are a strategic thinker who thrives in a fast-paced environment and is adept at multitasking. Your ability to listen, understand client needs, and translate them into actionable solutions will be crucial in this role.

Why Join Us?

At Vision Tact, we believe in empowering our employees with the tools and opportunities for professional growth. We offer a competitive salary, comprehensive benefits, and a culture that values innovation and teamwork. If you are eager to make a significant impact and contribute to our success, we invite you to apply and become part of our journey.

Requirements

Must Have

• Minimum 3-5 years of experience in client acquisition, client success or a related field.
• Bachelor's degree in Business Administration, Marketing, Communications, or a related discipline.
• Proven track record in successfully managing and expanding client relationships.
• Strong analytical skills to assess client needs and develop strategic solutions.
• Demonstrated ability to meet and exceed sales targets and KPIs.

Technical Skills

• Proficiency in Customer Relationship Management (CRM) software, such as Salesforce or HubSpot.
• Familiarity with analytics tools and platforms for tracking client engagement and success metrics.
• Basic knowledge of digital marketing strategies and tools.
• Experience with project management software like Asana, Trello, or similar.
• Technical certifications in CRM or sales methodologies (e.g., Salesforce Certified, Sandler Training) are a plus.

Soft Skills

• Excellent verbal and written communication skills for effective client interactions and presentations.
• Strong leadership abilities to guide and motivate cross-functional teams.
• Effective problem-solving skills with a proactive approach to addressing client challenges.
• Ability to work collaboratively in a team environment and foster positive relationships.
• Strong time management and organizational skills to handle multiple priorities and deadlines.
• Empathetic and customer-centric mindset to ensure client satisfaction and loyalty.

Nice to Have

• Additional certifications in client relationship management or sales (e.g., Certified Customer Success Manager).
• Experience in a SaaS (Software as a Service) environment.
• Multilingual capabilities for working with diverse client bases.
• Experience in negotiating and drafting client contracts.
• Familiarity with industry-specific trends and challenges related to the company's sector.

Pay: Rs120,000.00 - Rs300,000.00 per month

Ability to commute/relocate:

• Islamabad: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Client Acquisition & handling: 4 years (Required)

Work Location: In person