Client Relations Manager

Join us in shaping a healthier future for kids. At Children's Hospital Association, we unite more than 200 member hospitals to put children first-advancing care, informing policy, and driving progress together.

Where You'll Work

This position is based in our Lenexa, KS office. We leverage a hybrid working model working three days in the office, two days optional remote work.

What You'll Do

The Client Relations Manager leads comprehensive efforts to retain and engage Pediatric Learning Solution (PLS) participants through strategic relationship building, operational excellence, and collaborative communication. This role serves as a liaison for participating hospitals and is responsible for fostering deep connections, managing participant data, and supporting engagement initiatives that drive satisfaction, knowledge exchange, and shared improvement across PLS participating hospitals.

• Serves as the primary point of contact for learning leaders and educators at participating hospitals and health systems, developing and maintaining trust-based relationships, addressing client needs and concerns to ensure satisfaction and retention.

• Monitors account performance, participation, service usage, and overall engagement trends, leveraging participant data to synthesize client insights and support strategic decisions.

• Collaboratively develops and executes account plans and strategies to meet client and PLS objectives, such as upselling opportunities and expanding business within existing accounts.

• Facilitates participant onboarding and offboarding processes, ensuring clear communication and expectations.

• Conducts regular check-ins and engagement calls to assess satisfaction, communicate value, and identify new opportunities.

• Manages special and/or tailored engagement initiatives, projects, and materials that promote the value of PLS, support strategic objectives, and encourage communication.

• Uses aggregated data to flag at-risk clients requiring additional attention and flag high performing clients for case studies and best practice sharing.

• Works with PLS clinical educators to identify and plan annual education on a variety of topics to encourage best practice sharing, highlight industry trends and enable communication and collaboration among participants.

What You'll Bring to CHA

Any combination of education and experience providing the required skill and knowledge is qualifying.

• Bachelor's degree in communications, healthcare, business, or related field.

• Minimum of 3 years of progressive experience in account management, client engagement, or customer service, preferably in a healthcare or association environment.

• Proficient in CRM systems (Salesforce preferred), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), and online community platforms.

• Strong problem-solving skills and decision-making abilities.

• Customer-oriented mindset with a focus on relationship building.

• Proven track record in sales or customer service.

Our Perks and Benefits:

• Competitive total compensation package

• Medical, dental and vision insurance

• Retirement Savings program with generous company contribution

• Hybrid working model

• Health Savings Account with company contribution

• Wellness program

• Paid time off and personal days

• 9 paid holidays

• Paid Parental Leave

• And more!

More About CHA

This pay range shown is a guideline. Min: $80,000 Max: $160,000 Compensation is based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Diversity, Equity and Inclusion

CHA is committed to advancing diversity, equity and inclusion within our organization, our membership, the care delivery of children's hospitals and their communities and through the federal policymaking environment. With children's hospitals we strive to ensure organizational cultures where everyone feels valued and actively participates in the mission of our organizations. Racism stands firmly in the way of improving children's health. We remain vigilant in our quest for a diverse and inclusive community and in standing against racism and discrimination wherever it exists.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and protected veteran status, or disability status.

Visa sponsorship is not available for this position.
From: Children's Hospital Association