Client Service Executive

Job Title:

Client Service Executive – Lead Follow-Up & Renewals

Location:

Dubai Silicon Oasis, UAE (Office-based)

About Us:

Covermatch.com is a UAE-registered digital insurance platform helping customers compare and buy car, health, life, travel, and other insurance policies online.

Our Dubai office is growing, and we are looking for a Client Service Executive to handle follow-up calls and policy renewals for our customers across the UAE.

Key Responsibilities:

• Lead Follow-Up: Call customers who enquire on Covermatch.com, share quotes, answer questions, and assist with completing purchases.
• Renewal Calls: Contact existing customers before policy expiry, remind them, and help them renew their policies.
• Customer Engagement: Build strong relationships to encourage repeat business and referrals.
• CRM Updates: Record all calls, follow-ups, and renewal statuses accurately in the CRM.
• Collaboration: Work with the sales and processing teams to ensure smooth operations.

Requirements:

• Preferred: Female candidates under spouse sponsorship (or dependent visa).
• Strong verbal communication in English .
• Experience in telesales, customer service, or renewals preferred.
• Comfortable using CRM systems, email, and basic computer tools.
• Goal-oriented and proactive, with a customer-first approach.

What We Offer:

• Competitive salary + attractive incentives for conversions and renewals
• Training on insurance products and sales process
• Career growth opportunities within a leading insurtech company
• Professional, supportive, and collaborative environment

Job Type: Full-time

Pay: AED2,750.00 - AED3,000.00 per month