Client Servicing Manager

Role Overview

We are seeking a Client Servicing Manager who will act as the primary link between our healthcare clients and internal teams. This position plays a crucial role in handling client relationships, understanding their business objectives, coordinating campaign delivery, and ensuring marketing initiatives align with strategic outcomes. The ideal candidate should be proactive, organised, and client-focused, with the ability to oversee multiple accounts and a strong grasp of the healthcare industry landscape.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for designated healthcare clients.
• Foster long-term, trusted partnerships with client stakeholders, ensuring a high level of satisfaction.
• Gain a deep understanding of clients’ services, goals, and growth challenges to recommend suitable marketing solutions.
• Conduct regular update/review meetings, share performance dashboards, and highlight new business opportunities.

Project & Campaign Management

• Coordinate with strategy, design, content, performance, and technology teams for smooth and timely execution of campaigns.
• Create and manage project plans, briefs, trackers, and status reports.
• Ensure marketing deliverables comply with client brand standards, industry rules, and healthcare advertising regulations (e.g., MCI, pharma ethics).

Strategic Support

• Work alongside strategy leads to convert client objectives into actionable marketing roadmaps.
• Support market research, audience profiling, and competitor benchmarking when required.
• Contribute to client presentations, proposals, and quarterly/annual business reviews.

Internal Collaboration

• Partner with creative, operations, and media teams to deliver high-quality outputs efficiently.
• Track ongoing campaign results and coordinate with the media buying/performance team for optimisation.
• Quickly escalate issues, resolve client concerns, and ensure smooth coordination between stakeholders.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related discipline.
• 2–4 years of experience in client servicing/account management, ideally within a marketing or advertising agency.
• Good knowledge of healthcare marketing practices, compliance standards, and industry challenges.
• Strong communication, presentation, and relationship-building skills.
• Ability to manage multiple clients and deadlines effectively in a dynamic environment.
• Familiarity with CRM systems, project management software (Asana, Trello, ClickUp), and analytics tools.

Preferred Skills

• Knowledge of digital marketing platforms and tools.
• Understanding of SEO, content strategy, and paid media campaigns.
• Prior experience working with doctors, hospitals, clinics, or pharmaceutical clients is a strong plus.
• Analytical ability to interpret KPIs and turn them into actionable recommendations.

Location - Gokulpeth, Nagpur

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹30,000.00 per month

Application Question(s):

• Do you have experience in managing client relationship and managing multiple client accounts?

Work Location: In person