Collection Officer

Job Description

Position: Collections Executive

Location: Sharjah, UAE

Experience: 4-5 years of UAE Experience working in Similar role within Manpower Supply/ Constructions/ Large Scale Industries.

License/ Certification: Required Valid UAE Driving License

About the Role

We are a leading manpower supply company in the UAE, and collections form a vital part of our business operations. To strengthen our finance and receivables team, we are seeking an experienced Arabic-speaking female Collections Executive. The successful candidate will be responsible for ensuring timely recovery of outstanding payments, maintaining accurate records, and fostering strong client relationships. This role requires a professional who can handle sensitive financial discussions with confidence, tact, and persistence.

Key Responsibilities

Client Follow-Up & Recovery

• Regularly follow up with clients to ensure timely settlement of invoices.
• Contact customers via Official office visits, calls, emails etc.
• Ensure all communications are clear, professional, and solution-oriented.

Negotiation & Dispute Resolution

• Engage with clients to resolve disputes and negotiate practical payment arrangements.
• Ensure all discussions are documented and reported to management.

Coordination with Internal Teams

• Collaborate with finance and operations teams to reconcile accounts receivable records.
• Ensure proper documentation of invoices, payment terms, and approvals.
• Provide feedback to management regarding client payment trends and risks.

Reporting & Documentation

• Maintain accurate and up-to-date records of collection activities.
• Prepare weekly and monthly reports, including aging analysis of outstanding accounts.
• Highlight potential default cases and recommend next steps.

Compliance & Professionalism

• Ensure all collection practices adhere to company policies and UAE regulations.
• Handle client interactions with integrity, confidentiality, and professionalism.

Requirements

• Languages: Fluency in Arabic and English (spoken & written) is mandatory.
• Experience: Minimum 2–3 years’ experience in collections, accounts receivable, customer service, or debt recovery (preferably in manpower supply, contracting, or services industry).
• Preferring female candidates due to requirements of the role.
• Should be having valid UAE DRIVING LICENSE

Skills:

• Strong communication and negotiation skills.
• Ability to manage difficult conversations while maintaining professionalism.
• High attention to detail, accuracy, and organizational ability.
• Strong reporting and MS Office skills (Excel, Word, Outlook).

Personality Traits:

• Persuasive and effective communicator.
• Professional, proactive, and result-driven.
• Ability to work independently under pressure.

Preferred Qualifications

• Prior UAE experience in manpower supply, contracting, or service sector collections.
• Knowledge of UAE invoicing, VAT, and payment practices.
• Experience in handling large volume client portfolios.

Job Types: Full-time, Permanent

Pay: AED4,500.00 - AED5,000.00 per month

Ability to commute/relocate:

• Sharjah: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of UAE experience you have working as Collection Officer?

Experience:

• Collections: 4 years (Required)

Language:

• Arabic (Required)

License/Certification:

• UAE Driving License (Required)

Willingness to travel:

• 25% (Required)