Communication & Outreach Executive

Job Type: Remote

Shift Timing: Night Shift (10:00 PM – 7:00 AM) / Rotational

Salary: PKR 40,000 - 45,000 / month

Key Responsibilities

• Provide real-time support and reply to delegate queries via HubSpot, WhatsApp, and other assigned platforms.

• Maintain a polite, professional, and service-oriented tone in all communications.

• Ensure timely and accurate responses to all delegate inquiries within agreed SLAs.

• Conduct outreach activities to engage with potential and existing delegates.

• Collaborate with the team to identify common issues and share solutions.

• Escalate complex queries to the relevant department when required.

• Monitor chat platforms during the entire shift to ensure uninterrupted support.

Requirements

• Bachelor’s degree in Communications, Marketing, Business, or a related field (preferred).

• Strong written and verbal communication skills in English.

• Prior experience in chat support, customer service, or communications (preferred).

• Familiarity with CRM systems like HubSpot is an advantage.

• Ability to work independently in a fast-paced, night-shift environment.

• Strong interpersonal and problem-solving skills.

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person