Community Manager - Aldar Retail Management

Join Aldar Retail Management - Where Talent Meets Opportunity!

At Aldar Retail Management, we're shaping the future of retail across the UAE. From managing vibrant F&B destinations to delivering world-class shopping experiences, we're redefining how communities connect, shop, and thrive.

Our people are at the heart of everything we do - driven by collaboration, excellence, and innovation. If you're ready to bring your expertise to a dynamic organization, a forward-thinking team and make an impact in one of the region's leading retail environments, this is your opportunity to be part of something extraordinary.

Job Purpose:

The Community Manager is responsible for overseeing the day-to-day operations of retail assets, including tenant relations, property maintenance, and service provider management. The role ensures smooth operations, timely resolution of tenant queries, and effective coordination of repairs and maintenance.

The position also supports budget oversight and invoice management, requiring strong communication, organizational, and customer service skills to maintain operational excellence and tenant satisfaction.

Roles & Responsibilities:

Property and staff management:

• Supervise day-to-day operations to ensure the property is well-maintained, clean, and safe.
• Manage and coordinate maintenance staff, housekeeping, and other personnel.
• Oversee maintenance and repair work, ensuring it's completed on time and to high standards.

Tenant relations:

• Serve as the primary point of contact for tenants, addressing concerns, and resolving conflicts.
• Respond to tenant's complaints and inquiries in a professional and timely manner.
• Build and maintain positive relationships with tenants.
• May also be involved in leasing, processing applications, and organizing community events.

Financial and administrative management:

• Monitor financial performance, including budget oversight and managing invoices.
• Coordinate with vendors, negotiate contracts, and oversee their services.
• Handle administrative tasks, such as data entry and preparing board meeting materials.

Coordination with other departments:

• Close coordination with Leasing, Marketing, Finance, RDD and Legal Departments.

Compliance and policy:

• Ensure the community complies with all applicable laws, regulations, and company policies.
• Enforce community rules and regulations.

Education:

• Bachelor's Degree in Business Administration, Property Management, Real Estate, Facilities Management, or a related field (preferred).
• Professional certifications in Property/Community Management (advantageous).

Experience Requirements:

• 4-6 years of experience in retail property management, community management, or facilities management.
• Proven experience managing retail assets (units/shops/common areas).Experience handling tenant relations, complaints resolution, and conflict management.
• Exposure to budget monitoring, invoice management, and vendor coordination.
• Experience working cross-functionally with Leasing, Marketing, Finance, Legal, and Development teams.
• Experience supervising maintenance staff, housekeeping teams, and service providers.

Skills & Competencies:

• Strong communication and interpersonal skills.
• High customer service orientation with strong stakeholder management capability.
• Ability to work under pressure and manage challenging situations.
• Strong problem-solving and conflict resolution skills.
• Financial acumen (budget tracking, invoice oversight).Vendor and contract management capability.
• Knowledge of UAE property regulations and compliance requirements (preferred).
• Proficiency in MS Office and property management systems.