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CSR - Elysian
This job is with
Elysian.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide accurate information in a timely manner.
- Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
- Record details of inquiries, complaints, and feedback, and follow up on customer interactions.
- Develop strong product knowledge to effectively assist customers and offer solutions.
- Maintain a positive and professional demeanor, portraying a friendly and approachable image.
- Collaborate with team members to improve customer service processes and enhance efficiency.
- Assist in identifying trends in customer issues and contribute to solutions to improve service quality.
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Meet established service goals and targets consistently.
- Strong communication skills, both verbal and written.
- Ability to handle customer grievances with empathy and professionalism.
- Good organizational and time management skills.
- Ability to work independently and as part of a team.
- Basic computer skills and proficiency in using customer service software and databases.
- Strong problem-solving skills and attention to detail.
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Willingness to learn and adapt to new procedures and processes.
- A high school diploma or equivalent; a relevant bachelor's degree is preferred but not mandatory.
- Prior experience in a customer service role is a plus, but not required for recent graduates.
- Strong interpersonal skills to build and maintain relationships with customers.
- Ability to manage stress and remain calm in high-pressure situations.
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Enthusiasm for providing excellent customer service and achieving positive outcomes.
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