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CSR - Elysian

This job is with Elysian.

Responsibilities:

  • Respond to customer inquiries and provide accurate information in a timely manner.
  • Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
  • Record details of inquiries, complaints, and feedback, and follow up on customer interactions.
  • Develop strong product knowledge to effectively assist customers and offer solutions.
  • Maintain a positive and professional demeanor, portraying a friendly and approachable image.
  • Collaborate with team members to improve customer service processes and enhance efficiency.
  • Assist in identifying trends in customer issues and contribute to solutions to improve service quality.
  • Meet established service goals and targets consistently.


Requirements:

  • Strong communication skills, both verbal and written.
  • Ability to handle customer grievances with empathy and professionalism.
  • Good organizational and time management skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills and proficiency in using customer service software and databases.
  • Strong problem-solving skills and attention to detail.
  • Willingness to learn and adapt to new procedures and processes.


Qualifications:

  • A high school diploma or equivalent; a relevant bachelor's degree is preferred but not mandatory.
  • Prior experience in a customer service role is a plus, but not required for recent graduates.
  • Strong interpersonal skills to build and maintain relationships with customers.
  • Ability to manage stress and remain calm in high-pressure situations.
  • Enthusiasm for providing excellent customer service and achieving positive outcomes.

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