Customer Care & Order Management Executive

Company: Herbspro India Pvt Ltd

Location: Hyderabad (Work from Office)

Experience: 0-2 Years

Role: Customer Care & Order Management Executive (Voice & Non-Voice)

Department: Customer Support / Operations

Job Type: Full-time

Job Summary:

We are looking for a proactive and customer-focused individual to join our e-commerce team. The ideal candidate will handle customer queries via phone, email, and chat, and manage order processing and tracking using Excel and internal tools.

Role: Customer Care & Order Management Executive (Voice & Non-Voice)

Key Responsibilities:

Customer Support (Voice & Non-Voice):

Respond to customer inquiries via calls, emails, and chat

Resolve complaints and provide accurate product/order information

Maintain a positive, empathetic, and professional attitude toward customers

Document customer interactions and follow up on unresolved issues

Order Management:

Process new orders and update order status in the system

Coordinate with warehouse and logistics teams for timely dispatch

Track shipments and handle return/refund requests

Maintain order records and generate reports using Excel

Skills & Qualifications:

Strong communication skills in English , Hindi and Telugu (verbal and written)

Proficiency in MS Excel (VLOOKUP, Pivot Tables, basic formulas)

Ability to multitask and manage time effectively

Prior experience in e-commerce or customer service preferred

Graduate in any discipline.

Kindly Share your updated Resume to swathi.c@herbsproindia.com.

Job Types: Full-time, Permanent

Pay: ₹180,000.00 - ₹216,000.00 per year

Application Question(s):

• can you use excel in advanced level?

Experience:

• 10 key typing: 1 year (Required)

Work Location: In person