Customer Champion / Customer Support Executive

About the Role

We are looking for a dynamic and customer-oriented Customer Champion to manage and support our clients’ logistics needs. This role involves day-to-day coordination with customers, transport agencies, vendors, and internal teams to ensure smooth operations, timely deliveries, and excellent customer satisfaction.

Roles & Responsibilities

• Act as the primary point of contact for assigned customers, understanding their requirements and ensuring timely service delivery.
• Coordinate with transport agencies to arrange trucks, negotiate competitive rates, and finalize mutually agreed costs.
• Provide excellent customer support by addressing queries, resolving issues promptly, and maintaining strong relationships.
• Drive customer satisfaction and retention by delivering high-quality services and generating referrals from existing clients.
• Monitor and follow up on customer payments, addressing concerns and ensuring timely collections.
• Collaborate with vendors to validate TDS (Tax Deducted at Source) deductions and ensure compliance with financial policies.
• Work closely with internal teams, including sales and finance, to align operations and deliver seamless logistics solutions.

Skills & Qualifications

• Any degree
• 1–3 years of experience in logistics, transportation, or customer coordination.
• Strong communication, negotiation, and interpersonal skills.
• Ability to multitask and handle multiple clients in a fast-paced environment.
• Knowledge of logistics operations & customer support
• Female Candidates Preferred

What We Offer

• Opportunity to grow in a fast-scaling logistics firm.
• Hands-on exposure to end-to-end logistics and customer management.
• A collaborative, supportive, and growth-driven workplace
• Self-motivated with a problem-solving mindset.

Interested Candidates can submit their profile to priya@wheelsontech.com

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person