Customer Relations Coordinator

As a Customer Relations Coordinator you are responsible in processing the sales orders efficiently, assisting the sales managers in communicating with the customers regarding the status of their orders, and arranging cost-effective and efficient transportation services.

2) RESPONSIBILITIES:

· Maintaining assigned customer accounts and providing ongoing customer support from recording to fulfillment of Customers’ Sales Orders

· Processing, verifying, and posting Invoices and Delivery Notes/ Packing List

· Working with Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.

· Generating and managing reports presented to Customer Relations Manager

· Integrating suitable technology solutions to optimize logistical services and communication channels

· Assessing customer needs and determining suitable modes of transportation that align with cost and timeframe expectations

· Addressing customer concerns and finding innovative solutions for complex logistical challenges

· Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents

· Developing and maintaining an effective carrier network and excellent customer relationships

· Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc.

· Handling communications with clients and vendors via phone, email, and in-person

· Assisting with audits, fact checks, and resolving discrepancies

· Other ad-hoc tasks may be added, as deemed necessary

3) JOB SPECIFICATION:

Qualifications:

• Bachelor's degree in Commerce, Accounting, Supply Chain/Logistics, or related field.

Experience:

· 2+ years of relevant experience in trading, supply chain, accounting, or other related fields.

· Relevant experience in OEM vehicle spare parts manufacturing company an advantage.

Trainings & Certifications:

• Certified Customer Relations/Customer Service Support

Skills:

· Advanced working knowledge of MS Excel and basic accounting knowledge

· Attention to accuracy and detail required.

· Ability to work in a fast-paced environment.

· Detail-oriented with excellent record-keeping.

· Customer-centered approach.

· Logistics management know-how.

4) CORE AND FUNCTIONAL COMPETENCIES

• Communication skills
• Customer service skills
• Problem solving skills
• Decision making
• Logistics skills

Job Type: Full-time

Application Question(s):

• Must have bachelor's degree in commerce, Accounting, Supply Chain/Logistics, or related field.
• Must have 2+ years of relevant experience in trading, supply chain, accounting, or other related fields.
• Relevant experience in OEM vehicle spare parts manufacturing company an advantage.
• Do you have Advanced working knowledge of MS Excel and basic accounting knowledge

Education:

• Bachelor's (Required)