Customer Relations Manager (Supply Chain Operations) Bahria town karachi

Shift:

• Winter: 1:30 PM – 10:30 PM (UK Shift)
• Summer: 12:30 PM – 9:30 PM (UK Shift)

Location Requirement:

• Only Bahria Town residents may apply.

Key Responsibilities

• Manage customer communication for orders, shipments, and delays.
• Coordinate with warehouse, logistics, and supply chain teams to ensure timely deliveries.
• Track orders and provide proactive updates to customers.
• Resolve customer issues and escalations within defined SLAs.
• Maintain shipment dashboards and prepare daily/weekly reports.
• Improve customer satisfaction through strong follow-up and service quality.
• Ensure smooth end-to-end supply chain customer experience.

Requirements

• Bachelor’s degree in Supply Chain, Business Administration, or related field.
• 2–4 years experience in customer relations, supply chain coordination, or logistics.
• Excellent English communication skills (written & spoken) – mandatory.
• Strong understanding of order processing, warehousing, and delivery workflows.
• Proficient in MS Excel/Sheets, CRM systems, and tracking tools.
• Ability to handle pressure, multitask, and manage customer escalations.
• Must be able to work UK shift timings.
• Must reside in Bahria Town (compulsory).

Job Type: Full-time

Pay: Rs70,000.00 - Rs90,000.00 per month

Application Question(s):

• Are you a resident of Bahria Town karachi ? if yes then please mention home address
• Do you have any experience in Supply Chain/logistics?
• Your Salary Expectations and Joining Date?

Work Location: In person