Customer Relationship Associate

Job Title: Customer Relationship Associate
Location: On-Site
Job Type: Full-Time
Shift Timing: Night Shift (5:45 PM – 3:00 AM PKT)
Salary: PKR 80,000 – 150,000/month + Commission

About Veclar Technologies

Established in 2018, Veclar Technologies is a U.S.-based B2B company specializing in innovative digital solutions for real estate professionals across the United States and Canada. Our services span digital marketing, IT support, and strategic client acquisition—empowering real estate businesses to scale and succeed in today’s competitive landscape.

Position Summary

We are looking for a dynamic and customer-oriented Customer Relationship Associate to join our on-site team. In this role, you will serve as a vital liaison between Veclar Technologies and our clients. Your responsibilities will focus on ensuring a seamless onboarding experience, nurturing long-term client relationships, and driving satisfaction and growth.

Key Responsibilities

• Act as the primary point of contact for assigned clients, providing timely and professional support
• Work in collaboration with Client Managers to understand client objectives and recommend suitable solutions
• Oversee the complete onboarding process for new clients, ensuring a smooth transition
• Monitor client performance metrics to identify upsell and cross-sell opportunities
• Address client queries efficiently, escalating issues when necessary
• Maintain accurate and updated client information using CRM platforms
• Prepare and deliver performance reports to clients and internal stakeholders
• Coordinate with Sales, Marketing, and Operations teams to support overall client success
• Stay up-to-date with industry trends and provide actionable insights to enhance client retention and growth
• Meet KPIs related to client satisfaction, retention rates, and account expansion

What We Offer

• Career Growth: Structured training programs, ongoing mentorship, and clear advancement paths
• Innovative Culture: Join a forward-thinking company transforming real estate with technology
• Team Environment: Work in a collaborative setting that values support and teamwork
• Competitive Compensation: Attractive salary package with commissions, performance bonuses, and paid training
• Work-Life Balance: Fixed night shifts aligned with North American hours and annual paid leave

Qualifications

• 6 months to 2 years of experience in customer service, account management, or sales (B2B preferred)
• Strong communication skills—both written and verbal
• Hands-on experience with CRM tools and client management systems
• Excellent organizational skills with a keen eye for detail
• Self-driven and able to work independently as well as collaboratively
• Comfortable with night shifts aligned to North American business hours

Job Type: Full-time

Pay: Rs80,000.00 - Rs150,000.00 per month

Application Question(s):

• Are you open to working a night shift, as this role requires?
• Would you be able to commute to or work from Bahria Town Phase 7 for this position?
• May I ask if you had a chance to review the job description before submitting your application?

Work Location: In person