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Customer Retention Specialist
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- Handle customer inquiries and concerns via live chat and email in a professional and timely manner.
- Identify at-risk customers and take proactive steps to retain them by offering effective solutions or alternatives.
- Build and maintain positive relationships with customers to enhance brand loyalty and long-term engagement.
- Analyze customer feedback and provide insights to improve retention strategies.
- Maintain accurate and detailed records of all customer interactions and resolutions.
- Meet performance metrics including customer satisfaction, response time, and retention targets.
- Ensure all communications reflect the company's brand tone and service standards.
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