Customer Sales Support Representative

Job Description

About Us:

The Pentagon Food Group is a leading organization in the Food and Beverages industry sector, dedicated to delivering high-quality products and services to our clients. We are seeking a skilled and experienced Sales Representative to join our dynamic team.

Position Overview:

The Sales/Support representatives are responsible for communicating the benefits of a company’s products to drive sales. Sales reps serve as the point of contact between a business and its prospects or clients and have a range of responsibilities including identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.

Job Summary:

The CSR will be responsible for the overall management of allocated accounts and sustainable growth through up selling & cross selling and providing excellent customer support.

Responsibilities & Duties:

• Managing online/over the phone orders for assigned customer accounts.
• 100% execution of daily assigned calls.
• Focus on range selling.
• Increasing the product lines and customer spending by implementing selling strategies like up selling and cross selling.
• Maintain sales growth and margins as per company ambition.
• Enhance the customer experience through excellent customer services.
• Ensure customer churn is at minimum.

Skills / Attributes Required:

• Excellent English communication (verbal and written)
• Experience with Personal Selling
• Experience with Customer Services
• Proficient in MS Office including Word, Excel, and Outlook
• Experience in using CRM
• Strong time management and Conflict Management attributes.

Qualifications Required:

• Bachelor’s degree in Sales & Marketing, International Relations, Business Administration, Mass Communications & Relevant.
• 1/2-year(s) sales experience in Food & Beverage/FMCG industry/Telecom.
• Experience in B2B & B2C Tele Sales.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A collaborative and dynamic work environment.

Job Type: Full-time

Pay: Rs55,000.00 - Rs60,000.00 per month

Work Location: In person