Customer Service

Responsibilities

● Receive customer inquiries from the Marketing team and consult with international ones (entrepreneurs, multi-national corporations, etc.) based on their needs for corporate services related to start-ups, bank account opening, etc. via email, live chat, and phone calls in English.

● Present, promote and sell services to prospective customers to meet individual monthly targets.

● Collaborate with the Customer service staff/Sales Admin to complete orders as the company's procedure (This task will be trained later).

● Maintain customer relationships.

● Manage customer data and orders on CRM.

● Provide regular, transparent, detailed feedback and reporting on personal performance (if requested) to Team Leader/Head of Department.

● Other tasks assigned by Team Leader/Head of Department.

Qualifications

● Fluent in English

● Bachelor's degree in English Linguistics, Economics, Banking, Business Administration, Business Laws, etc.

● At least 1 year of work experience in related fields such as Sales, Customer Service, Service Consulting Corporate Services, etc.

● Highly effective teamwork spirit, time management, organizational, negotiation and problem-solving skills

● Excellent knowledge of MS Office

● Familiar with documentation and CRM system

● Proactive attitude, hardworking, able to work both independently and within a team, able to multitask

● Having a basic knowledge of Economics, Finance, or International Banking is an advantage

Benefits

● Flexible working time, 7 hrs/day, Mon - Friday.

● Annual Leaves: 12 days + birthday leave + seniority leave.

● Social insurance, Health insurance, and Unemployment insurance (Vietnamese Law).

● Annual health check-up.

● Private healthcare package (PVI) for employees for 1 year or more.

● Salary review.

● 13th-month salary.

● Bonus on National Holiday, Birthday + Year-end bonus based on performance and business results.

● Internal training & career development opportunities, and external L&D budget sponsorship.

● Team-building, Company trip, Christmas, Charity, Year End Party, Mid-autumn, etc.

● A professional, dynamic, international working environment.