Customer Service Associate

Job Responsibilities:

· Client facing – answering queries, advising applicants, managing disputes

· Customer Service –attending phone calls/emails

· Collection of visa applications & document scrutiny for visa processing, attestation & legalization services

· Biometrics capture (Photo & Fingerprints)

· Cash collection & POS entry

· Data Entry with 100% Accuracy - complete the application life cycle in system

· Provide applicants with information on all Value-added services

· Admin duties: photocopying/scanning/filing/inventory

· Complete the delivery of passport to applicant via courier or pick-up

· Other duties as assigned

Required Experience & Qualifications:

· Excellent communication skills in English & Spanish

· Minimum Education: Associates Degree or Bachelors

· Computer savvy with working experience of Microsoft Office

· Hands on experience in updating/creating reports

· High level of attention to detail under stringent timelines

· Flexible with work hours (Day shift only)

· Must be willing to produce background verification check upon hire

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• Paid time off

Application Question(s):

• Are you willing to produce a background verification check upon hire?
• Are you Filipino National or have dual Nationality?

Experience:

• Data entry: 1 year (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: In person